Job Information
Disabled Veteran Solutions Remote Customer Service Representative (Advocate) in Pittsburgh, Pennsylvania
16.00-16.50 per hour | Pittsburgh, PA, USA | Hourly | Full Time
Are you passionate about making a difference in people's lives? Join our team at Disabled Veteran Solutions as a Full Time Remote Customer Service Representative (Advocate) where you can showcase your problem-solving skills and empathy to provide top-notch customer service. As a remote advocate, you will have the flexibility to work from the comfort of your home while making a meaningful impact on our customers' experiences.
In this role, you will interact with customers over the phone in a call center environment, addressing their needs and resolving any issues they may encounter. Your dedication to customer-centricity and ability to empathize with others will be key to your success in this position. With a competitive pay rate of $16 per hour, you will be fairly compensated for your hard work and dedication to our customers.
You will be given great benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Apply now and take the first step towards a rewarding career in customer service with Disabled Veteran Solutions!
A little about Disabled Veteran Solutions
Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence. As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations.
Day to day as a Remote Customer Service Representative (Advocate)
As a Customer Service Representative (Advocate) at Disabled Veteran Solutions, you will play a vital role in assisting our members with various aspects of their health care needs. Using your empathetic nature and expertise in navigating multiple web-based platforms, you will actively listen to customers, including policyholders, agents, claimants, and employees, to understand their concerns, provide clarity, and offer effective solutions. With a focus on customer-centricity, you will support 50-70 individuals daily with inquiries related to their primary care physicians, medications, transportation to appointments, and other benefit-related questions.
Your ability to empathize and your proficiency in utilizing web-based systems will significantly contribute to enhancing the quality of life for those we serve. Employment is subject to successful completion of necessary background checks.
What we're looking for in a Remote Customer Service Representative (Advocate)
To excel as a Customer Service Representative (Advocate) at Disabled Veteran Solutions, candidates should possess a High School Diploma and a minimum of one year of experience in insurance operations. Proficiency in computer usage is essential, along with the ability to adhere to department hours, including scheduled breaks. Ideal candidates will have a background in healthcare/insurance, demonstrating familiarity with medical terminology, health plan documents, and benefit plan design.
Experience in areas such as social work, behavioral health, disease prevention, and health promotion is beneficial for working with vulnerable populations and researching available resources. Additionally, prior experience in full-service customer service roles involving complex problem-solving will be advantageous in this position.
Knowledge and skills required for the position are:
• High School Diploma
• A minimum of one year experience in insurance operations required
• Proficiency with working on computers
• Must adhere work schedule commensurate with department hours
including scheduled breaks/meals
• Health Care/Insurance experience (familiarity with medical terminology
health plan documents
or benefit plan design)
• Social work
behavioral health
disease prevention
health promotion and behavior change (working with vulnerable populations and researching available resources)
• Customer Service Experience (full service
complex problem solving)
Join us!
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