Easter Seals Jobs

A Patient Services Representative enhances the patient experience by greeting arrivals, guiding them through user-friendly technologies, and educating them on copayments and financial obligations. Responsibilities include collecting payments, scheduling follow-up appointments, and connecting patients with financial resources, as well as updating demographics and insurance information.

The role also involves administrative tasks like scanning documents and assisting with check-in, while facilitating scheduling for ancillary services. This position offers the chance to work with various specialty groups, improving customer service skills and learning about patient workflows and clinic protocols.

Responsbilities:

• Provide a warm greeting for all patients.

• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.

• Collect copayments and any other applicable patient payments at the point of service.

• Confirm and/or update patient registration information at checkout.

• Schedule follow-up appointments within the practice at checkout.

• Schedule or connect patient to resources to schedule for ancillary services at checkout.

• Help patients navigate the healthcare system by providing clear and understandable instructions.

• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

• Register patients in Biometrics (fingerprint recognition) program and explain benefits.

• Promote MyUPMC patient portal and assist patients in registration when applicable.

• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.

• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.

• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.

• Appropriately distribute / triage phone calls to other areas and / or clinical providers.

• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.

• *Performs in accordance with system-wide competencies/behaviors.

• *Performs other duties as assigned.

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred.

• Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran