Easter Seals Jobs

Description We are offering an exciting opportunity for a Help Desk Supervisor to join our team based in Pittsburgh, Pennsylvania. As part of the team, you will be overseeing the day-to-day operations of our help desk, ensuring high-quality customer service, managing the help desk team and providing hands-on IT Support.

This is direct-permanent opportunity. This role requires the incumbent to be on-site in the Pittsburgh office 3 days per work. experience in candidates must be local to the Pittsburgh area. W-2 candidates only. No C2C.

Responsibilities: • Oversee the daily workflow within the help desk, including phone and email support, conference support, new user creation, user terminations, and PC delivery. • Participate in the selection and training process for new help desk staff members. • Implement and manage help desk processes, ensuring adherence to response times. • Monitor and evaluate the quality of help desk responses. • Establish and maintain customer service standards across the help desk team. • Serve as the first level of system issue triage and act as an escalation point when necessary. • Manage and approve team members' timecards and time off. • Foster an inclusive work environment and enforce firm policies and procedures. • Utilize various technologies such as Cisco, Citrix, Cloud, Dell, ITSM, Active Directory, and Office 365 in daily operations. • Perform other related duties as assigned. Requirements • The role requires a minimum of 2 years of experience in a supervirsory position or similar with at least 5 years of hands-on Help Desk/IT support experience

• Proficiency in Cisco Technologies is required

• Experience with Citrix Technologies is essential

• Knowledge of Cloud Technologies is necessary

• Familiarity with Dell Technologies is required

• Proficiency in IT Service Management (ITSM) is needed

• Experience with Active Directory is essential

• Knowledge of Computer Hardware is required

• Experience in Configuration Management is necessary

• Proven track record in managing Deployments is needed

• Experience in Deskside Support is required

• Proficiency in Office 365 is necessary Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .