Job Information
Par Mar Stores Assistant Manager in Pittsburgh, Pennsylvania
Purpose of Position: Assist the Store Manager in directing the day-to-day operation of an assigned Par Mar Store in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests. Maintain the store in a manner which is above and beyond Par Mar Stores Image Standards. Support Store Management in decisions and store goals. In the absence of the Store Manager, the Assistant Manager will be the person of responsibility providing support and leadership for all shifts.
- Career Progression: This position has a possible two possible options for a career path:
A progressive step in the training and development of the Assistant to become a Senior Assistant Store Manager.
Serve as the Assistant Manager of a location with no plans to progress to a Store Manager position.
- Availability: must consistently work three (3) evening shifts per week and two (2) morning shifts on the weekend. Must maintain an open availability as well as be available by telephone for the purpose of assisting the manager when necessary.
3 Driving on Company Business: Consistently maintain and provide a current valid driver's license and proof of insurance on a vehicle you will be using to drive for company purposes including but not limited to: banking, gas surveys, or other company duties as directed by the Manager. To be considered for, or remain in the Assistant Store Manager position you must have the items required above in addition to a signed "Statement of Understanding" recognizing that you are aware of said requirements.
- Safety: Actively practice and enforce all safety measures to ensure a safe work environment is maintained in a manner which protects company assets, employees and Guests.
In the event of an employee or guest injury, ensure that an Incident Report is immediately and properly filled out then communicated with Management and Supervision.
- Guests: Greet and Welcome each Guest to Par Mar with the proper greeting: Good (morning, afternoon or evening), Welcome to Par Mar. Acknowledge a Guest leaving the store by using an exit statement such as: "Thank you, please come again, have a nice day." Set the example and ensure that all employees are doing the same.
Ensure a high standard of Guest satisfaction is maintained at all times through prompt, courteous and knowledgeable service in all areas of the store, not exclusive to the check-out area.
Respond quickly with courtesy and professionalism when resolving guest complaints on your shift. Report any customer dissatisfaction to the Manager.
- Image: Maintain a Store Atmosphere which is consistent with the Company Standards for Professionalism, Image and Total Quality Guest Service, Above and Beyond.
Immediately address any employee who is not in proper dress code, including but not limited to: name badge, proper attire, apron, gloves, hat, footwear, Jewelry (facial or otherwise per Brand) or general appearance in violation of company Policy. Communicate with Manager on any discrepancy and coordinate accountability documentation.
Develop and maintain a professional image as a member of the company management team, supporting the Company Image, in actions and words at all times.
Display a consistent team oriented demeanor at all times by maintaining clear channels of communications with upper management, fellow co-workers employees and Guests in compliance with Company policies.
Ensure all decisions regarding employees, company issues, Guest Service, laws, rules, regulations and safety are made from an objective analysis of the situation and the stated position of the Company.
Store Exterior: Maintain a clean and attractive exterior of the store location by directing employees to consistently wipe down dispensers, removing excessive signage from windows, cleaning windows, keeping counter areas which can be viewed from the outside neat and orderly and sweeping the lot on a daily basis.
Store Interior: Maintain the interior of the store in a clean and attractive manner, daily by directing employees to complete all tasks on the shift duty checklist. Ensure the office is neat, clean, organized and all confidential information is secured at all times.
Maintain all island supplies and keep debris out of customers view with trash being emptied every shift.
Training: Maintain and increase personal knowledge base by completing approved online and other available training applicable to this position and the company direction.
Assist the Store Manager in training and retraining store level employees in a manner consistent with Par Mar Goals, Policies, Procedures and Image.
Train and direct store employees to meet daily expectation in all operations of the store in a manner which will meet all federal, state, local and industry laws, rules and regulations, such as in the sale of alcohol, tobacco and lottery, etc.
Train and direct employees in utilizing and maintaining the "Manager's Redbook" that controls daily shift functions and acts as communication tool for all employees. Utilize the "Manager's Redbook" according to company policy.
- Employee Development: Assist the Store Manager in setting goals for employees which will encourage long term growth and promote career opportunities with the company. Be a positive example.
With the Store Manager, review employee's performance evaluation in an accurate, timely and objective manner consistent with company policies.
Recommend employees to the Store Manager for promotions who meet company standards and goes Above and Beyond for the level of performance demanded by the position which is open.
- Compliance: Ensure compliance with all laws, applicable rules, regulations and necessary controls, including but not limited to: lottery, alcohol, tobacco, health, fuel regulations, etc.
Follow, promote and enforce the Company Policies and Procedures at all times in a manner which supports the Company Mission Statement and Image Standards. Report any Policy discrepancies to the Manager.
Smoking: Smoking any form of tobacco product is prohibited in Par Mar Stores including in front of ANY Par Mar Store entrance. It is not permitted according to Local, State and Federal Laws and Regulations. Enforce and report any Policy discrepancies to the Manager.
Alcohol: It is the policy of Par Mar Stores to support its employees in complying with all federal, state and local laws and regulations regarding the sale and use of alcoholic beverages. Enforce and report any Policy discrepancies to the Manager.
- Loss Prevention: Effectively control loss prevention by following company policies and procedures and practice honesty in the workplace at all times and reporting all dishonest findings to the Manager.
Responsible for completion of Full Cigarette/Tobacco/Lottery Counts. Must be able to research and reconcile any discrepancies found with a scan.
Complete assigned paperwork in an accurate, neat and timely manner which exhibits a high level of expertise. Assist Manager in looking for discrepancies by observing loss trends utilizing reports and viewing video.
Ensure the accurate handling of company assets, including but not limited to: cash ove
