Job Information
HRB Resources Assistant Team Lead in Pine Bluff, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4290470
- Good Customer Service
- Computer Skills
- Phone etiquette
- Retail experience
- Experience in a fast-Paced environment.
- Supportive Environment
- Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
- Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
- Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
- Lead daily huddles and communicate essential information to office associates
Joining us as an Associate Team Leader, you\'ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You\'ll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.
POSITIONS AVAILABLE AT THE FOLLOWING LOCATIONS:
Jacksonville, Bryant, Lonoke, Benton, Cabot (2 locations), Little Rock (5 locations), Crossett, Heber Spring, Hot Springs (3 locations), Greenbrier, Conway (2 locations), El Dorado, Camden, Malvern, Arkadelphia, Clinton, Hope, Marshall, Warren, Fordyce, Prescott, Melbourne, Mountain View, North Little Rock (3 locations), Kiehl, Maumelle, Pine Bluff, White Hall & Stuttgart.
