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EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

EBSCO Information Services (EIS) is seeking a passionate UX research intern to join a growing team of UX professionals delivering evidence-based insights that strengthen EBSCO’s market-leading suite of database products.

This remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

• Assist in the design of mixed-method research studies that directly impact product design and elevate the user experience of EBSCO products

• Conduct discovery interviews, concept tests, usability tests and other forms of contextual inquiry with college students, faculty, librarians, and cutting-edge researchers

• Analyze research data to identity pain points and opportunities in EBSCO research databases and related products

• Create user journeys, empathy maps, and other UX artifacts to enrich EBSCO user personas and promote knowledge of our users

• Advocate for user-centered product solutionsand weigh-in on product decision-making with data-backed recommendations

• Leverage UX methods and metrics to champion the needs of users and communicate the business value of user-centered research and design

Your Team

You will be welcomed as a member of EBSCO’s User Research team, working with experienced UX professionals in a fast-paced, agile environment applying evidence-based insights to real-world products.Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a enter the role title and your development and career growth at EIS.

About You

• Current graduate student in a human-factors program with relevant coursework in UX research and UX methods

• In-depth knowledge of UX research methods and approaches to contextual inquiry, especially discovery and usability testing

• Experience designing and conducting UX research, especially among student and academic populations

• Experience applying UX insights to practical design solutions and product decision-making

What sets you apart

• Experience working with user recruitment platforms (UserTesting, User Zoom, etc.) and knowledge of basic recruitment strategies

Pay Range

USD $26.00 - USD $31.00 /Hr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including:  

-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts  

-Retirement Savings Plan

-Paid Parental Leave 

-Holidays and Paid Time Off (PTO) 

-Mentoring program 

And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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Experienced Talent Community (https://talent.ebsco.com/exp/talentcommunity/form)

Early Career/Intern Talent Community

Location US-Remote

ID 2025-1685

Category Product Management

Position Type Intern

Remote Yes