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Technical Support Analyst

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Date: Nov 20, 2024

Location: PHOENIX, AZ, US, 85021-1808

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

The Technical Support Analyst performs GIS functional and technical analysis, documentation, code analysis, testing and installation required for the continuing development, maintenance, and support of the Outage Management system. Provide research, coordination, and analysis and ensure proper configuration of GIS conversion/production data to accurately model the APS distribution feeder networks. Work with division operations and job design personnel to identify and obtain necessary data to resolve issues and network problems. Interface with Outage Management development/support team to research and identify problems with the application, data, and modeled feeder networks.

Minimum Requirements

• High school graduate or equivalent.

• Working knowledge of GIS Mapping department process, procedures and software specifically ArcGIS/ArcFM along with related technologies, Microsoft Office products and Access.

• Working knowledge of the various production databases and systems within GIS.

• Demonstrated analytical and problem solving skills required to perform independent analysis of distribution facility data.

• Ability to utilize many different sources, databases, software, and maps to analyze the existing and planned network.

• This requires a working knowledge of the Operations area and switching functions related to the electric distribution switching and networking.

• Also requires extensive knowledge of APS T&D OH/UG Construction standards and practices.

• Effective interpersonal and project management skills, and effective verbal and written communication skills.

  This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120 ) (collectively, U.S. Export Control Laws). Therefore, this position requires applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants for this position will be required to confirm their U.S. person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors.

Major Accountabilities

1) Complete data loads to outage management weekly or as needed in assigned geographic areas.

2) Independently complete all mapping services as assigned and provide technical assistance to mappers to resolve data error conditions.

3) Maintain detailed records and create reports of feeder/substation configurations, as well as the progress of critical W.O. entry into GIS and related correspondence.

4) Coordinate with a variety of departments, around the state to obtain, document, and coordinate information related to electric distribution feeder configurations and substations.

5) Perform data edits to correct error conditions and enter new or unusual configurations of the electrical distribution systems.

5) Must have well developed problem solving skills to analyze and initiate solutions to problems such as 'new' complex data configurations, work management-work flow issues, as well as data and programming errors.

6) Support integration of new and existing Outage Management systems within the department and within APS.

7) Interface with Information Services personnel to support software/application development and testing as it relates to new and existing outage management applications.

8) Must work under pressure resulting from distribution network outages and provide support to all Operations centers and Outage Management team during outages.

9) Prepare system documentation that is accurate, complete and usable and provide user training and advice on the configuration of the distribution system and related procedures.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

*Working from a home office requires adequate technology and an appropriate ergonomic set up.

*Role types are subject to change based on business need.