Easter Seals Jobs

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

While this position provides virtual health services to the patients of CommonSpirit Health across the United States this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 NORTH 3RD AVE, Phoenix, AZ.

Job Summary

The System Manager, Centralized Communications implements and manages processes, projects and staff to achieve operational efficiencies for the Centralized Communications service within the Arizona Care Base. The role is responsible for coordinating and driving systems and programs focused on system strategies, performance improvement and increased organization effectiveness across the continuum of care within CommonSpirit Health and outside of CommonSpirit Health with the Remote Patient Monitoring program. This role leads and directly supervises all PBX staff members.

Essential Key Job Responsibilities

• Directly leads and supervises all PBX staff members; responsible for recruitment, performance management, development and engagement

• Facilitates activities and meetings as needed to ensure rapid forward movement of sustainable solutions. In collaboration with the national, regional and hospital based key stakeholders, creates project plans including implementation, communication, education and accountability plans

• Provides education and training for teams across the continuum of care on change management related to Command Center operations and applications within and outside the organization

• Assists in developing the annual operating plan and schedule for strategic implementation across the continuum of care.

• Is the subject matter expert for relevant CommonSpirit Care Base applications and is able to manage the application and support to the Care Base leadership, Customers, and end users to provide excellent support for Patient Care across the Continuum

• Conveys the business need and aligns with patients, providers and leaders at the facilities supported around plans and goals.

Core Competency

• Managing People, Projects and/or Tasks - Manages collaboratively and supports others to achieve optimal performance; delegates effectively; praises/rewards contributions; sets goals and leads initiatives; adjusts plans as necessary.

• Leading Through Mission, Vision & Values - Keeping the organization’s mission, vision and values at the forefront of associate decision making and action.

• Patient/Customer Focus - Ensuring that the patient/customer perspective is a driving force behind our actions and business decisions; crafting and implementing service practices that meet patients'/customers’ and own organization’s needs. (Focus also includes internal and external customers.)

• Empowerment and Delegation - Sharing authority and responsibility with others to move decision making and accountability downward through the organization enabling individuals to stretch their capabilities and accomplish the business unit’s strategic priorities.

• Building Trust - Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

• Technical Competence - Demonstrates breadth and/or depth of professional/technical skills and capabilities required for position; shares knowledge; sets or contributes to the Company’s direction within area of expertise.

• Conflict Management - Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.

Functional Competency

• Clinical Performance Improvement - Knowledge of the factors contributing to quality patient care, and the ability to influence these factors in a positive way.

• Coordination of Care Delivery - HNU - Knowledge of the medical, social, economic, and other services provided by other departments or facilities, and the ability to integrate these multidisciplinary treatments for optimal patient care.

• Operational Requirements Analysis - Knowledge of the methods and processes needed to determine and provide resources needed to achieve business results and ability to identify, plan and mobilize resources required to fulfill operational objectives and plans.

• Healthcare Regulatory Environment - Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.

Qualifications

Required Education and Experience

• Minimum of three (3) years in the healthcare field with focus on leadership, administration and management of care continuum, Command Center Operations or Call Center experience is required

• Bachelor's degree or equivalent in healthcare/business related field; a combination of education and experience may be considered.

Required Minimum Knowledge, Skills, Abilities and Training

• Call Center Phone System, Customer Service and On-Call Scheduling application experience required.

• Preferred: Experience in centralized service communications

Pay Range

$30.55 - $44.30 /hour

We are an equal opportunity/affirmative action employer.