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About the Role

The Global Support Organization at Uber (GSO) is a key business team partnering with the Sales Operations function to drive revenue and market expansion across the US and Canada in the Delivery vertical. Our goal is to fuel growth and client acquisition by optimizing BPO structures, scaling sales processes, and fostering strong vendor relationships across multiple markets and languages

As the Sales Vendor Manager for the US & Canada, you are a strategic leader capable of setting a clear vision and coordinating cross-functional teams to execute sales goals and operational priorities. You will navigate complex, matrixed environments to drive large-scale initiatives, ensuring measurable impact on sales performance and alignment with regional and global sales strategies.

In this role, you will define and implement key performance indicators to drive lead generation, conversion, and customer acquisition through BPO partners. Additionally, you will build and streamline BPO-specific sales processes, establish robust reporting systems, and integrate tooling to optimize every stage of the sales funnel.

You will be responsible and accountable for building and managing BPO partnerships, ensuring that all vendors deliver on key performance metrics, including sales targets, lead quality, and productivity. You will also contribute to global initiatives, implementing best-in-class sales management models and developing the BPO structure to meet the diverse demands of each market within your scope.

You will collaborate closely with regional, central, and global leaders to ensure a unified approach to sales delivery, execution, and performance across the US & Canada.

Additionally, you'll be involved in pioneering new approaches to BPO-driven sales functions and lead-generation strategies, establishing a streamlined framework for scalable growth.

We seek a passionate, energetic, hands-on senior manager with experience handling multiple, simultaneous Sales projects, exceptional organizational and presentation skills, and a robust strategic vision capable of adapting to dynamic business needs. Effective prioritization and cross-functional leadership are essential, along with exceptional communication skills to foster collaboration and drive execution at every level

What We Need from You

• Proactive Sales Mindset : Driven to achieve results and comfortable navigating a fast-paced, constantly evolving sales environment

• Logical and Outcome-Oriented Thinking : Strong focus on delivering measurable sales outcomes and creating impact through structured, practical solutions

• Exceptional Communication Skills : Outstanding written and verbal communication abilities to influence and engage with internal stakeholders and BPO partners effectively

• Strong Time Management and Organizational Skills : Skilled at prioritizing tasks, managing time effectively, and maintaining organization across multiple projects and sales initiatives

• Analytical and Fact-Driven : Solid analytical skills to assess sales performance and trends, with the ability to bridge theory and practice to drive data-informed decisions

• Adaptability in a Matrix Environment : Able to thrive in a complex, matrixed organization, where successful collaboration and management by influence across various teams are essential

• Resilience Under Pressure : Capable of managing multiple projects and maintaining focus on priority sales goals under challenging deadlines; keeps teams aligned and driven

• Strategic Vision and Big-Picture Perspective : Demonstrates proactive thinking and a strategic approach, balancing short-term wins with long-term growth objectives

• Self-Sufficiency : Works effectively with minimal supervision, consistently delivering high-quality outcomes through self-management

• Cultural Adaptability and Willingness to Travel : Eager to engage with diverse teams, cultures, and working styles across the globe, with flexibility for frequent travel to foster partnerships and ensure alignment.

What You'll Do

• Develop a Long-Term Vision for Sales-Driven BPO Growth

• Build a strategic roadmap to elevate the BPO network's capabilities, expanding into more complex functions like premium lead management and sales for high-value clients

• Relationship Management with various partners

• Own and nurture relationships with BPO partners, acting as the primary point of contact to ensure alignment on strategy and objectives

• Serve as the key liaison for BPO partners to navigate internal systems and provide insights and operational updates for internal stakeholders

• Engage in onsite visits when necessary to strengthen collaboration and monitor performance closely

• Sales Performance Management

• Maintain a laser focus on quality and efficiency across all BPO sites, analyzing performance trends across markets and verticals to ensure a proactive approach

• Identify and troubleshoot performance gaps swiftly, implementing and following through on action plans to restore or enhance performance as needed

• Sales Innovation and Continuous Improvement

• Continuously seek innovative ways to enhance BPO sales processes, identifying opportunities to improve efficiency and optimize lead generation and retention strategies

• Operationalization of the BPO Sales Strategy

• Lead the design and execution of the BPO sales strategy, ensuring each vendor is equipped and aligned to support scalable, efficient, and high-impact sales operations

• Cross-Functional Stakeholder Engagement

• Coordinate closely with regional, central, and global stakeholders to ensure all efforts align with broader sales and organizational objectives, maintaining a unified approach to sales excellence

• Operational Compliance & Risk Management

• Ensure that all BPO activities adhere to compliance standards and proactively mitigate risks, maintaining a secure and efficient sales environment across all locations

Basic Qualifications

• 5+ years of experience in Sales Program Management, Vendor Management, or BPO Management, with a focus on sales operations, lead generation and other revenue-driving functions in the BPO industry

• In-depth understanding of sales processes and strategies within BPO environments, combined with transformative and critical thinking skills to elevate traditional sales practices to new heights

• Proven change management skills, with the ability to drive and adapt to fast-paced, evolving business needs and successfully implement change initiatives within a BPO context

• Strong stakeholder management skills; demonstrated ability to strategically align and secure buy-in from multiple internal and external business partners across diverse teams and regions

• Robust change management expertise

• Advanced analytical, data interpretation, and presentation skills

• Results-driven with exceptional problem-solving abilities and proven influence in complex matrix environments

• Proficiency in Google Workspace and Salesforce, with the ability to interpret and leverage data in a structured manner to drive timely, informed decisions. This role requires a leader who can synthesize key insights, anticipate potential issues, spot emerging trends, and translate findings into clear, actionable executive presentations, supporting data-driven decision-making at the leadership level

• Exceptional written and verbal communication skills with a focus on articulating clear and actionable insights to both internal stakeholders and external partners

• Bachelors Degree obtained

Preferred Qualifications

• Experience in Similar Industries, Particularly Food and Retail Delivery : Background in the food delivery industry or a similar high-growth environment, especially with a focus on expanding networks within the Delivery vertical

• End-to-End Sales and Post-Sales Funnel Expertise : Proven experience managing the full sales lifecycle, from lead generation and outbound/inbound sales to early life cycle management. Skilled in scaling activities to prevent churn and maximize customer retention

• Knowledge of the Restaurant and Food and Retail Delivery Landscape in US and Canadian Markets : Specific industry insights that can drive effective engagement and relationship-building with restaurant partners and optimize sales strategies across diverse markets

• Sales Certifications: Knowledge of programs emphasizing modern sales methodologies, real-world case studies, and leadership skills essential for leading and driving high-performing sales teams (e.g. MEDDIC, Challenger, SPIN, GAP, CSLP)

For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year. For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform