Easter Seals Jobs

The Program Manager serves as a leader for the program management team. The Program Manager is responsible for client satisfaction, account revenue/growth, professional development of the program management office staff and overall business profitability.

Essential Duties and Responsibilities:

• Provides leadership, support, guidance and direction to the employees within the Program Management office

• Supervises all applicable support staff

• Supports the Senior Program Manager with developing effective market research, pricing development, and evaluating candidate supply and demand metrics in order to maintain appropriate client terms and pricing

• Participates in implementations as necessary and oversees the contingent labor onboarding process on all orders associated with the program management team for any assigned clients

• Develops sound working relationships with the appropriate customer sponsors at any assigned clients where SWA maintains a contractual relationship

• Develops and executes business reviews at the necessary frequency for any assigned clients

• Grows and expands the client relationships to increase revenue, sales and market share

• Maintains the service satisfaction levels of our clients and customers with appropriate level of collaboration from all program management team members and divisional resources

• Ensures accurate and timely billing processes are followed by clients and suppliers

• Develops reporting strategy and frequency to ensure all KPIs and SLAs are met and appropriately documented

• Attends conferences, client sponsored events, and other national events designed for client sourcing and name branding

• Adheres to Sunburst Workforce Advisors’ internal policies and procedures, state healthcare requirements, and all federal & state laws/regulations, including wage payment laws.

• Understands and adheres to the company's best practices and business ethics standards.

• Develops and maintains communications in a cooperative and professional manner with all levels of staff within the organization

• Performs other duties as assigned/necessary

  Minimum Requirements:

• Bachelor’s Degree in a related field preferred

• A minimum of two (2) years of experience in sales/recruitment/project management

• Experience in program/project implementation and management preferred

• Strong analytical and judgment skills

• Ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plans

• Excellent interpersonal skills with the ability to develop strong professional business relationships with internal staff, branch level employees, corporate employees, clients and suppliers.

• High degree of initiative and ability to take independent actions and calculated risk, look for and take advantage of opportunities

• Intermediate computer skills using Microsoft Windows, Word, Excel and Maxim's proprietary computer programs

• Ability to successfully handle multiple tasks/projects simultaneously

• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required