Job Information
PRO EM Parking Staff in PHOENIX, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6792744
This position is responsible for implementing policies and procedures for the satisfaction and safety of Guests while providing a superior guest experience. Verifying credentials for access control to restricted areas and assisting guests in a professional and courteous manner.Depending upon your availability and the events scheduled, this positionis Part-timeand Seasonaland is primarily for events in the Phoenix Metro Area.
Responsibilities:
- Assist Guests with entry into the event: may collect and/or scan tickets, verify wristbands and badges, or direct Guests coming in and out of the event.
- Welcome Guests to events and provide them with helpful information or directions that will enhance their experience.
- Ensure Guest satisfaction and safety by preventing prohibited items from entering the event and enforcing event policies.
- Control and monitor access to VIP and restricted areas.
- Respond quickly to potential crowd control issues, investigate incidents, and complete incident reports on a timely basis.
- Report actual/suspected violations of event policies, procedures, rules or regulations to Command or designated Supervisor.
- Learn and adhere to the policies, procedures and regulations of different venues, facilities, and events.
Requirements:
- Excellent customer service skills.
- Ability to work nights, weekends, and holidays.
- Ability to collaborate effectively with others to produce results.
- Ability to communicate effectively with others both verbally and in writing.
- Ability to walk and climb stairs for extended periods of time.
- Ability to comprehend numerous policies, procedures, and concepts and to respond using good judgment and discretion based on general and client-specific policies.
- Ability to maintain accurate records and complete incident reports.
- Ability to react appropriately in emergency situations.
- Ability to work outside in extreme weatherconditions.
