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SHI Manager - ServiceNow PMO in Phoenix, Arizona

Job Summary

The ServiceNow PMO Manager role offers a unique opportunity to build and scale a PMO, as the successful candidate will be responsible for managing a team of Project Managers and overseeing the planning, execution, and delivery of ServiceNow projects within the SHI ServiceNow delivery team. This role involves managing a team of project managers, ensuring projects are completed on time, within scope and budget, and aligning project objectives with SHI’s strategic goals. The successful candidate will have extensive experience in project management, thrive in leading high-performing teams, create complex business solutions, design and implement project management systems, demonstrate resourcefulness in finding solutions to challenging problems, believe in craftsmanship, and possess a positive attitude.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but not limited to:

  • Lead and manage the project management office (PMO) for SHI’s ServiceNow practice

  • Develop and implement project management technology, standards, processes, and best practices

  • Oversee the planning, execution, and delivery of ServiceNow projects

  • Manage a team of project managers, providing guidance, support, and performance feedback

  • Ensure projects are completed on time and within scope and budget

  • Collaborate with key stakeholders to define project requirements and deliverables

  • Establish and build systems and processes to enable scale

Qualifications

  • Minimum of 3 years of direct management experience leading in-person and virtual teams in a matrixed organization with competing priorities

  • Minimum of 5 years of customer facing project management experience

  • Bachelor's or graduate-level degree or relevant work experience

  • Knowledge of technology and services models 

  • Working knowledge of Microsoft Office

Required Skills

  • Ability to lead and directly manage a team of Project Managers

  • Strong Finance and Operations skills 

  • Strong written and oral communication skills

  • Strong interpersonal skills

  • Strong ability to work independently and in a team-oriented, collaborative environment

  • Ability to effectively prioritize and execute tasks

  • Ability to shift priorities, demands, and timelines through analytical and problem-solving capabilities

  • Strong leadership skills, management skills, and the ability to lead/motivate a team

  • Proactive mindset and Sales mentality  

  • Passion for technology & relationship building 

Preferred

  • Experience with ServiceNow

  • Experience with Microsoft Dynamics AX

Certifications Required

  • Project Management Professional (PMP) certification

Unique Requirements

  • Travel as needed, up to 10%

Additional Information

  • The estimated annual pay range for this position is $100,000 - $180,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

  • Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.

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Job Locations US-Remote | US-TX-Austin | US-NJ-Somerset

Requisition ID 2025-19053

Approved Min (Total Target Comp) USD $100,000.00/Yr.

Approved Max (Total Target Comp) USD $180,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Presales/Post Sales Support

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