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Are you a tech-savvy professional with 1-2 years of desktop support experience, eager to advance your IT career? Join our team as an Imaging Technician at one of the world's leading finance, credit card, and travel companies, right here in Phoenix. If you have a passion for technology and a drive to excel, we want to hear from you!

Top Skills' Details:

• Experience Imaging and Reimaging Devices: Proficient in both Windows and Mac platforms (Windows-only experience is acceptable).

• Issue Resolution and Escalation: Ability to resolve and escalate issues with a 100% accuracy rate.

• Project Experience: Experience working on large refresh or similar types of projects.

• Customer Service Skills: Excellent customer service skills.

• Comfortable working onsite 5 days a week at their location in Phoenix, 85050

Secondary Skills - Nice to Haves:

• Troubleshooting

• Help desk support

• Asset inventory management

• Microsoft expertise

Job Description:

• Knowledge of technical infrastructure and end-user computing, including networking, telecom, broadband, hardware, software, and configuration.

• Strong understanding of call center environments, including applications, portals, telephony, and testing.

• Ability to plan, analyze, design, implement, and operate with an enterprise and strategic thought process.

• Experience in resolving complex technical issues quickly and maintaining relationships.

• Ability to build effective working relationships with business, technology, and vendor partner leaders.

• Excellent verbal and written communication and negotiation skills.

• Understanding of infrastructure platforms, services, and technology processes.

• Self-motivated and driven to identify and deliver appropriate solutions.

• Strong knowledge of Microsoft Windows, Mac, Mac OS, Windows Office Suite, and Outlook.

• Working knowledge of connectivity tools (e.g., wireless, Cisco AnyConnect, Citrix).

Additional Skills & Qualifications:

• Ability to work independently and escalate issues when necessary.

• Strong customer service skills for interacting with end users virtually (chat, email) and over the phone.

Employee Value Proposition (EVP):

• Opportunity to join a dynamic team as a technician supporting a Global Asset Refresh initiative. This project enables users to leverage the latest hardware and technology to drive innovation.

Work Environment:

• Onsite 5 days/week, 8-5pm, working with a team of Technology Concierge technicians and engineers.

Business Drivers/Customer Impact:

• The Global Asset Refresh initiative aims to protect and enable colleagues globally with the latest and most secure hardware.

Why is the Position Open:

• External Communities Job Description:

• Experience imaging and reimaging devices in both Windows and Mac platforms (Windows-only experience is acceptable).

• PC Refresh Project: Imaging all devices, shipping them off, receiving old hardware, wiping data for redeployment or disposal.

• Potentially working with end users if issues arise with deployment or device questions after receipt.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Feb 21, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.