Job Information
Arizona Public Service Enterprise Monitoring Engineer | Site Reliability Engineer in PHOENIX, Arizona
Enterprise Monitoring Engineer | Site Reliability Engineer
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Date: Sep 3, 2024
Location: PHOENIX, AZ, US, 85021-1808
Company: APS
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
Enterprise Monitoring Engineer | Site Reliability Engineer
As an Enterprise Monitoring Engineer | Site Reliability Engineer you will play a crucial role in maintaining, installing, and configuring cutting-edge infrastructure technologies. Your expertise will be instrumental in ensuring the seamless operation of our IT environment, with a focus on proactive monitoring and automation.
What your day would be like:
Infrastructure Maintenance & Configuration: Oversee the installation, maintenance, and configuration of both current and next-generation infrastructure technologies, ensuring optimal performance and reliability.
Technologies: Dynatrace, What's up Gold monitoring tool administration and configuration.
Cross-Functional Collaboration: Work closely with technology teams across the enterprise— including application, database, server, storage, network, and security teams— to develop and implement effective monitoring solutions that address the unique needs of each area.
Proactive Monitoring & Automation: Design and improve alerting systems with a focus on proactive issue detection and self-healing capabilities, reducing downtime and enhancing system resilience.
Mentorship & Collaboration: Share your knowledge and experience with other platform and product engineers, mentoring them to deliver high-value solutions across the organization.
Custom Development: Create and maintain custom code that supports the enterprise's monitoring needs, ensuring it is both testable and sustainable over time.
Strategic Partnership: Collaborate with stakeholders to translate product goals into prioritized platform requirements, ensuring alignment with business objectives.
Innovative Problem-Solving: Develop tools and services that transform complex challenges into turnkey solutions, enabling efficient operations in a sophisticated and evolving IT environment.
Regulatory Compliance: Ensure all operations and developments comply with strict regulatory procedures, maintaining the highest standards of security and governance.
On-Call Responsibility: Participate in a rotating on-call schedule to provide critical support and address issues as they arise, ensuring the stability of the IT infrastructure.
Minimum Requirements
Enterprise Monitoring Engineer II
Bachelors degree in Information Technology or related field
AND two (2) year of prior relevant experience or equivalent combination of education and directly related experience.
Requires working technical knowledge gained through experience within a job area or system
Enterprise Monitoring Engineer III
Bachelors' degree in Information Technology or related field
AND five (5) year of prior relevant experience or equivalent combination of education and directly related experience.
Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas.
Position is looking for people with experience with at least some of these tools or similar products and a passion for learning:
Experience with protocols such as: SNMP, SSH, WMI
Preferred Special Skills, Knowledge or Qualifications
Knowledge of all infrastructure technologies (compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS); infrastructure management tools and monitoring tools; solution sizing for hardware/software platforms; industry standard security requirements and designs.
Troubleshooting; advanced design, maintenance and repair of servers; applying creative solutions to business problems to ensure business needs are most effectively met; advanced information system configuration management
Ability to developing and write technical documentation; evaluate and test emerging technologies.
Experience with the following: DevOps tools like Terraform, Jenkins or Ansible; working in an agile environment; Python or other comparable skills.
Major Accountabilities
1) Under general direction, responsible for the maintenance of installed infrastructure technologies as well as the installation and configuration of these technologies within specific area
2) Participates in business requirements meetings
3) Partners with technical architects to translate the architectural designs into operations
4) Develops plans to manage the frequency of support package/patch application
5) Administers equipment, hardware, and software upgrades
6) Provides higher level support to help desk staff
7) Completes and manages accurate infrastructure- related documentation in accordance with company security standards
8) Maintains and manages systems infrastructure and network appliance operations
9) Supports multiple systems or applications of moderate to high complexity (e.g., size, technology, systems feeds)
10) Provides advice to infrastructure engineers with less experience or to a small team
11) May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work products and engineering projects
Export Compliance / EEO Statement
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.
Flex Role:
This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from:
APS office based: The employee prefers to work most of the time from an APS facility.
Home based: The employee prefers to work most of the time from his/her home.
*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.
