Easter Seals Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This position will involve building and maintaining relationships with our strategic merchants, working directly with Client Management groups and liaising with all departments relevant to queries received from our Merchants. The successful candidate will be prepared to become part of a single point of contact team for our top merchants for all operational servicing needs, with responsibility for delivering unparalleled customer service through inbound and outbound calls as well as email servicing channels. These customers need high quality, efficient and personalized service to be truly recognized for the value they bring to American Express. You would be part of a cross-functional team that is created to deliver seamless and exceptional customer service, delivering end-to-end issue resolution and a customer centric approach to drive the highest levels of customer satisfaction and engagement. You would have the opportunity to provide one-stop servicing.

The role requires a certain level of self management and accountability to deliver. You would be expected to identify, pre-empt and help to resolve any operational problems which your merchant may have. Support and training will be given so that you can support the following functions: branch addition set-ups, submission queries, account maintenance, EPA file issues, payment/financial queries, dispute queries, and merchant risk.

Provide unsurpassed service to merchants and Client Managers, managing end-to-end processing of global market accounts where end-to-end processing would involve servicing, Multi-Currency, set-up maintenance, disputes, payment/financial & submission enquiries, via Genesis and/or MS3. In this role, you will have access to support specialists across the globe specializing in dispute and payment solutions.

Additional Responsibilities:

• Operate all processes within pre-determined compliance and control requirements

• Display exceptional listening skills and pay detailed attention to customer needs in order to fully resolve their query

• Demonstrate a real sense of passion and pride about American Express products and customer service, recognizing the merchant and making them feel valued and special

• Partner closely with teams across the globe in order to resolve servicing requests and issues

• Speak positively to enhance awareness of the Merchant Value Proposition and to support the brand

• Investigate and resolve disputed transactions in a timely and efficient manner

• Provide customer first resolution to our top global merchants by accurately and efficiently completing merchant requests

• Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy

• Grow and nurture customer relationships on every interaction that results in measurable Customer value and loyalty

• Receive and implement industry training to utilize consultative selling techniques to identify and offer customer solutions that will provide value to our merchants

• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

Minimum Qualifications:

• Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and creative problem-solving; role model for delivering Extraordinary Customer Care.

• Excellent verbal and written communication

• Demonstrated consultative experience, ability to influence, resourceful

• Demonstrated resiliency in a fast paced metric driven environment

• Eager to find customized solutions and demonstrated organizational skills

• Strong analytical and collaboration skills

• Demonstrates ability to be self directed with excellent follow through

• Demonstrates informal leadership skills

• Able to interact professionally with all levels of internal colleagues

• Demonstrates the ability to improve processes

• Ability to leverage relationshipsand work across the organization to resolve servicing concerns driven by other internal departments

Qualifications

Salary Range: $20.00 to $33.65 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Customer Service

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25000333