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Corrective Action Program Consultant

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Date: Dec 20, 2024

Location: PHOENIX, AZ, US, 85004-3903

Company: APS

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

The Corrective Action Program Consultant is responsible for supporting the effectively and efficiently supporting the enterprise Corrective Action Program (CAP). Provides expert consultation to business unit stakeholders, conducts assessments, analyzes data, and performs effectiveness reviews in support of driving operational excellence.

Minimum Requirements

• BA/BS degree in Engineering, Science Business and five (5) years of applicable Corrective Action Program experience or experience in a related field where comparable skills and knowledge are obtained.

• OR a 2-year technical degree and seven (7) years of applicable CAP or related experience.

• OR high school/GED and nine (9) years of applicable CAP or related experience.

  Prefer deep knowledge and proven track record of CAP as well as a passion and sense of urgency for continuous improvement. Interpersonal and human relation skills are critical to this success. The incumbent must be a motivational force who is able to negotiate change when needed with all levels of leadership, develop and enhance existing relationships and get work done through others in order to affect positive change and generate improvements that can be sustained. Exceptional organizational and time management skills; possess outstanding project management skills and knowledge; superior oral and written communication ability; effective listening and influencing skills (with an emphasis on influencing without authority); and the ability to demonstrate flexibility and agility.

Major Accountabilities

1) Provide strategic, proactive CAP consulting services to all levels of leadership to further embed CAP throughout the organization.

2) Develop and lead a standardized CAP across the applicable lines of business ensuring continuity and consistency of the program.

3) Responsible for the Oversight and Support of the CAP and associated tools across the applicable line(s) of business. Work on special projects as assigned.

4) Ensure all Corrective Action Requests (CARs) and associated Corrective Actions (CAs) are on track by working with the responsible organization. Hold business unit personnel accountable.

5) Develop and deliver all cause analysis training of line(s) of business, including TapRoot and other advanced analysis tools and techniques.

6) Assist in generating CAP reports as needed to monitor the applicable performance indicators, perform trend analysis, and common cause analysis on an enterprise-wide scale. Verify report information, monitor and advise management on performance metrics and other reports as needed.

7) Complete root cause analysis for significant events upon Legal request. Active participation in Root Cause Review Boards (RCRB).

8) Develop, implement, monitor and audit corrective action resolution processes.

9) Train and mentor internal CAP professionals. Participate on industry and work-related organizations and committees, providing a high level of technical expertise and representing the interests of APS.;

10) Provide technical support in development of the departmental budget.

11) Work with the Human Performance (HP) team to analyze data, identify HP trends and provide guidance on business initiatives to improve human performance.

12) Serve as an internal and external advocate and champion for CAP as well as organizational values and culture.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

*Working from a home office requires adequate technology and an appropriate ergonomic set up.

*Role types are subject to change based on business need.