Easter Seals Jobs

You will be part of our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.

Your Role

You will be responsible for enabling transport activities by executing bookings, entering orders while liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

Your Responsibilities

• To create/complete shipment details in our internal transport management system (carrier/vessel, item description etc).

• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.

• To coordinate with our customer care teams (CCL), haulers + carriers for the export of shipments + organize transport activities based on the customer promise.

• To obtain dangerous goods (DG) approval where necessary.

• To create files for consolidation containers (unless performed by dedicated planners).

• To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.

• To support in resolving claims + disputes.

WHAT WILL IT BE LIKE TO WORK IN THE OPERATIONAL CARE CENTER?

• Your day begins by reviewing shipment statuses + new orders. By checking that our systems are fully updated you ensure all shipments are quickly + accurately processed. This is important to ensure that progress is shared in real time with your colleagues in the CCL.

• Then work closely with your customer care colleagues to resolve challenges + provide options to fulfil the customer promise. Representing the world’s largest NVOCC, you continuously engage our suppliers to secure space, driving a fast turnaround of requests for information + documentation. Identifying + eliminating unjustified costs by working closely with CCLs to optimize shipment gross profit is a regular activity.

• Finally, you set aside sufficient time to analyse our service delivery against internal service level agreements to identify + address opportunities through continuous improvement.

Your Skills and Experiences

• At least 1-2 years of working experience in related field.

• Strong communication skills in Khmer and English is preferred.

• Good team player, fast learner, and strong prioritizing skills.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.