Easter Seals Jobs

Description

Director, GSG Control Management Testing

You Lead the Way. We’ve Got Your Back.

#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023

#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023

#8th in Fortune Magazine’s 2023 World’s Most Admired Companies

#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Global Services Group (GSG) is comprised of key internal and external servicing functions that deliver extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class travel, credit, collections, and fraud services. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.

As part of the Global Servicing Group (GSG), the Control Management team is responsible for all core Operational Risk Management functions across GSG. The team works closely with GSG’s operations leaders, as well as other first-line Control Management teams across the company and our second and third-line partners, to ensure we have a strong control environment and risk management culture.

The objective of the GSG Control Management Testing team is to detect operational risk within GSG processes through independent and supplemental control monitoring and testing functions, enabling adherence to regulatory standards and Amex policy. The team serves as a center of excellence for monitoring across our call center operations, including conduct risk, regulatory business self-testing, procedural monitoring, and outside agency risk management.

GSG is looking for a Director of Control Management Testing to lead a global and diverse team of high-performing testers to deliver world class quality assurance monitoring, business insights, spot trends and support a continuous improvement mindset, providing Business Self-Testing monitoring oversight for GSG Card Servicing functions. This is an exciting opportunity that blends operations, risk management, and strategy to successfully identify areas of risk within our call centers.

Responsibilities:

• Oversee the execution of Control Management-owned risk-detection controls for GSG, including Regulatory Business Self-Testing, Procedural Monitoring Adherence, and other monitoring controls; and proactively communicate key Operational Risk trends, activities, and events identified to senior management.

• Support compliance with the AXP Testing methodology, including, developing and maintaining a control testing strategy, designing and developing tests for controls, and conducting tests.

• Collaborate with other pillars within GSG Control Management to compile thematic risk reporting (levels, trends, causes) and provide actionable insights to leadership on current risk levels, emerging trends and root causes, to facilitate informed decision-making.

• Collaborate extensively with valued partners across numerous business units, functional areas, and geographies to build meaningful long-term relationships, operating as a trusted advisor to enable pragmatic and risk conscious business decisions on complex customer and shareholder issues.

• Lead, coach and develop a globally distributed team of 100 colleagues to deliver against enterprise objectives and individual scorecards.

• Serve as leader for local market initiatives and drive or contribute to GSG projects and Control Management Testing ‘strategic imperatives.’

• Provide guidance to identify and manage risks in line with second line of defense programs and policies and support Independent Compliance Testing (ICT) reviews and Internal Audit Group (IAG) audits.

• Assist ongoing testing and monitoring of new capabilities, processes, partnerships, and third-party arrangements to enable compliance with enterprise policies, standards, and relevant regulations.

• Help the business identify opportunities to enhance risk governance and controls across business platforms, processes, and solutions.

• Break down complex matters into core issues and underlying causes that can be more readily addressed.

• Demonstrate a high level of personal integrity and remain true to values irrespective of external pressures.

• Champion risk management practices within the business and help drive a risk conscious culture.

• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Qualifications

Minimum Qualifications:

• 6 Years experience in operational risk management (e.g., within Risk, Control Management, Internal Audit, Compliance or related disciplines) and understanding of critical operational risk management lifecycle activities

• Demonstrated history and ability to lead and inspire large teams, spread over geographies and with varying backgrounds.

• Excellent interpersonal skills, with the ability to be both collaborative and inclusive within a team environment.

• Proven project management skills with the ability to apply control and compliance frameworks, with experience supporting global platforms, processes, or capabilities.

• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

• Excellent communication and presentation skills, with the ability to expresses ideas and recommendations clearly and succinctly to obtain buy-in from different stakeholders.

• Comfortable working with multiple levels of leadership and influencing without authority.

• Experience within financial services industry and familiarity with call center operations.

• Ability to be flexible to take early/late calls when needed due to the nature of a global role.

Preferred Qualifications:

• Experience with regulators or regulated entities, as well as internal and external auditors is a plus

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

• Providing identification of operational risks throughout business processes and systems

• Leading independent control monitoring, including identification of control improvements

• Identifying areas of risk for intervention, including conducting independent quality assurance and process testing

• Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25 mbps internet connection plan / speed

• Must have a private & quiet area to work at home

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express

ORMCM

Job: Risk

Primary Location: Philippines-PHL-Taguig City

Schedule Full-time

Tags ORMCM

Req ID: 24019560