Easter Seals Jobs

Description We are on the lookout for a proficient Technical Support Engineer Level 2 to join our service industry team located in PHILADELPHIA, Pennsylvania. This role involves offering advanced technical support, resolving intricate IT issues, and ensuring seamless operation of IT systems.

Responsibilities:

• Provide high-level technical support to internal teams to promptly resolve complex IT issues.

• Oversee the maintenance and monitoring of IT systems to ensure peak performance and accessibility.

• Collaborate with Level 1 support engineers to identify and resolve issues that require more advanced expertise.

• Administer Microsoft Cloud and On-Prem Active Directories and manage M365 tenancy administration.

• Ensure accurate documentation and tracking of support requests, resolutions, and follow-up actions in the ticketing system.

• Contribute to the deployment and configuration of new hardware and software.

• Stay ahead of the curve by keeping informed about the latest industry trends and technologies to provide knowledgeable support and recommendations.

• Handle escalated tickets and data migrations, utilizing your back-off skills and Active Directory knowledge.

• Carry out the installation of software and set up of new employees.

• Hold a Cisco certification and have experience with iOS Apps, Linux Technologies, and AB Testing. Requirements • A minimum of 3 years of experience in a technical support role, preferably in the service industry

• Proficiency in Cisco Technologies, with demonstrable experience in troubleshooting and maintenance

• Knowledge and hands-on experience with Citrix Technologies

• Familiarity with Cloud Technologies, including implementation and support

• Experience in supporting iOS Apps, including troubleshooting and updates

• Competency in Linux Technologies, with a focus on system administration

• Proven experience in AB Testing, with a focus on software and applications

• Expertise in managing Active Directory, including user accounts and system configurations

• Proficiency in handling Apple Devices, including troubleshooting and maintenance

• Experience with Backup Technologies, ensuring data safety and system recovery

• Strong knowledge of Computer Hardware, with the ability to diagnose and repair common issues. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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