Job Information
Penn Medicine Surgery Scheduler in Philadelphia, Pennsylvania
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)
Department: Penn Care OB-GYN PA
Location: Penn Medicine Washington Square – 800 Walnut St
Hours: Per Departmental Needs – Full Time
Summary:
- The Surgery Scheduler supports the practice in being responsible for scheduling all surgeries for the department and coordinates all activities with appropriate members of surgical team, hospital admissions and OR. Ensures that all surgery ancillary coordination and OR capacity is provided to the physicians. Schedules office visits ensuring that the physician's and advanced practice providers clinic schedule are properly utilized.
Responsibilities:
Patient Communication
Establishes positive relationships with patients by demonstrating knowledge of patient history with practice, treating them with compassion and responding to their individual needs
Focuses practice on patient needs by communicating patient information to practice employees as appropriate
Informs patient of care and follow-up as appropriate
Advises patients about office policies and procedures; returns patient phone calls as defined by the practice
Surgery Planning
Receives surgery information from doctor and advises patient on doctor availability
Obtains accurate insurance information for insurance verification and pre-certification as needed
Assists patient with and verifies various medial forms related to scheduled surgery - serves as witness to signed consents as directed
Obtains and records all required information from treating physician
Processes patient/procedure history information for patient and surgeon
Contacts OR to schedule surgery arranges required preadmission and/or radiology testing then relays the information to the patient
Notifies all necessary departments of upcoming surgery using pre-established communication channels
Contacts insurance company for patient’s eligibility and coverage and completes insurance verification
Completes all required forms for internal and external departments; sends completed history & physical and consents to hospital per practice procedure
Explains to patient self-pay liability then consults with Billing Dept. to set up payment plans
Accurately updates OR schedule/copies and distributes to appropriate staff
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization
Credentials:
Education or Equivalent Experience:
H.S. Diploma/GED And 1+ years related medical office experience required (Required)
Or 2+ years insurance verification experience in a healthcare setting. (Preferred)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 228006
Penn Medicine
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