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Reference #: 9303705 The Regional Manager Patient Access oversees the patient access operations across multiple facilities within the healthcare system. Ensures the efficient and effective functioning of patient access services, including registration, insurance verification, patient liability collections and customer service. Works closely with departmental leaders, staff members, and other stakeholders to uphold high standards of quality, compliance, and patient satisfaction. Monitors key performance metrics to ensure goals are achieved. The Region Managerwill also do the following: Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Provides strategic direction and leadership to the patient access teams within assigned region. Recruits, trains, mentors, and supervises departmental leadership staff, fostering a culture of excellence, accountability, and teamwork. Oversees all aspects of patient access services, including registration, insurance verification, patient liability collections and customer service. Monitors key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as needed. Collaborates with IT and other departments to leverage technology solutions for streamlining processes and enhancing efficiency. Champions a patient-centered approach to care, prioritizing empathy, respect, and responsiveness in all patient interactions. Appraises staff performance, addresses complaints and resolves issues. Implements initiatives to improve access to care, reduce wait times, and streamline the registration process for patients and their families. Serves as a liaison between patient access teams and other departments, facilitating communication and collaboration to achieve organizational goals. Conducts regular audits and reviews to assess the accuracy and completeness of patient registration and financial data, implementing measures to address any deficiencies. Develops and implements policies, procedures, and performance standards to optimize departmental operations and ensure compliance with regulatory requirements. Education: Bachelorrsquo;s degree in healthcare administration, business administration, or a related field.  In lieu of degree, minimum 11 years experience managing staff in patient access, physician practice management, revenue cycle management or healthcare administration.  Master#39;s degree and HFMA Certifications preferred. Experience: Minimum of 7 years of progressive leadership experience in patient access, physician practice management, revenue cycle management, or healthcare administration. In-depth Knowledge of healthcare regulations, billing practices, and insurance requirements. Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner.  Proficient in data analysis. Strong leadership skills with the ability to inspire and motivate a diverse team of professionals. Excellent written and oral communication and interpersonal skills. Covid Vaccination is a requirement for employment at Jefferson for employees working at Jeffersonrsquo;s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson. About Jefferson Nationally ranked,Jefferson, which is principally located in the greaterPhiladelphiaregion and southernNew Jersey, is reimagining health care and higher education to create unparalleled value.Jeffersonis more than 42,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow#39;s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applie research. Thomas Jefferson University, home of SidneyKimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top healthcare systems in the country and the largest provider in thePhiladelphiaarea, serves patients through millions of encounters each year at 17 hospitals and more than 160 outpatient and urgent care locations throughout the region. Jefferson Health Plansis a not-for-profit managed health care organization providing a broad range of health coverage options inPennsylvaniaandNew Jerseyfor more than 35 years.

As an employer, the Jefferson Enterprise maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.