Job Information
University of Pennsylvania Operations Aide (Temporary Non-Exempt) in Philadelphia, Pennsylvania
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
Posted Job Title
Operations Aide (Temporary Non-Exempt)
Job Profile Title
Temporary Employee - Non-Exempt
Job Description Summary
Centered around the Houston Hall student center, Perelman Quadrangle is a collection of facilities and common space utilized by the Penn community and its guests. Our spaces include Houston Hall, Irvine Auditorium, Iron Gate Theatre, the ARCH, and Penn Commons, with additional support for other campus spaces and classrooms.
Operation Aides work primarily in the Houston Hall student center and Irvine Auditorium. This position shifts between job duties on a day-to-day basis. It may serve as event service staff, usher, house manager, or take on customer service and administrative duties as directed by the assistant building managers. Operation Aides are cross-trained so that they can assist with the smooth operation of Perelman Quadrangle facilities and provide a variety of event support services.
This is a part-time, temporary, non-exempt position with a schedule of approximately 22-28 hours per week.
Job Description
The Operation Aide must be flexible to accommodate the event schedule and daily operations of the Perelman Quadrangle facilities and performing arts spaces. Job duties include:
Event Services: set up banquet and meeting spaces to client specifications, maintain the cleanliness of work areas, assist with moving boxes/packages, and serve as a liaison to event clients,
Serve as frontline customer service representative to Penn students, staff, faculty, and visitors;
Greet guests; serve as a resource for events, building, and campus information and provide excellent customer service,
Assist with the general operation and administration of Perelman Quadrangle facilities as needed,
Additional duties as assigned.
Qualifications
Customer service experience and basic computer skills required
Ability to work a varied schedule required; Perelman Quadrangle's regular hours include early mornings, nights, and weekends
All job duties require attention to detail and a desire to improve service levels constantly
The successful candidate will work well both independently and as part of a team
Experience in facilities, events, or front-of-house management preferred
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Student Activities
Pay Range
$7.25 - $15.00 Hourly Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
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