Easter Seals Jobs

Description We are offering a permanent employment opportunity for a Help Desk Analyst in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for handling daily help desk calls and emails, maintaining and servicing equipment, and providing support for various software and hardware requests.

Responsibilities:

• Effectively manage and respond to help desk calls and emails on a daily basis

• Generate tickets based on customer inquiries and assign to appropriate team members as necessary

• Regularly visit different sites to assist end users and manage equipment

• Ensure optimal operation of equipment through regular building and servicing

• Provide comprehensive support for desktop and end users, addressing their tickets

• Troubleshoot both software and hardware requests to maintain seamless operation

• Support Office 365 related queries and issues

• Utilize Peoplesoft ticketing system for efficient management of customer requests

• Work on Windows-based operating systems to resolve customer issues

• Handle occasional configuration tasks for Cisco based phone systems

• Prioritize end user support, dedicating a significant portion of your role to this aspect while also contributing to network projects

• Ability to handle physical aspects of the role, including lifting equipment up to 50 lbs

• Continuously learn new things and adapt to evolving technology needs, while maintaining excellent customer service. Requirements • Proficiency in Android Development

• Extensive knowledge of Cisco Technologies

• Experience with Citrix Technologies

• Familiarity with Mac Computers

• Expertise in Microsoft systems and software

• Competence in Active Directory

• Proficiency in handling Apple Devices

• Understanding of Computer Hardware

• Experience in Configuration Management

• Knowledge in software and hardware Deployments Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .