Easter Seals Jobs

Description

We are offering a unique opportunity for a Desktop Support Analyst based in Philadelphia, Pennsylvania. This role will primarily involve providing both phone and in-person support to our clients, working in a diverse range of environments, which may include labs and medical settings. This is a contract to hire employment opportunity, where you'll be expected to bring your technical expertise, excellent communication skills, and problem-solving abilities to our team.

Responsibilities:

• Provide excellent customer service while dealing with end user issues, maintaining professionalism even with difficult users

• Troubleshoot various desktop issues, using your skills in areas such as basic troubleshooting and computer hardware

• Keep up to date with the latest Windows 10 and Windows 11 systems, as well as Apple Macintosh, to effectively handle related problems

• Collaborate with vendors and other team members to improve security enhancements and implement new projects

• Assist in setting up printers and managing calendar access for users

• Handle technical issues related to scientific-based equipment and devices in lab environments

• Use remote tools like splash top and Apple remote desktop to assist users

• Be involved in tasks such as encrypting computers for IS security

• Work with JAMF Pro and other systems for efficient troubleshooting and problem resolution.

Requirements • Minimum of 2 years of experience as a Desktop Support Analyst or similar role

• Proficiency in basic troubleshooting of computer hardware and software

• Experience with Jamf Pro, MS Windows 10, Windows 11, and Apple Macintosh systems

• Strong customer service skills, with the ability to communicate effectively with users to resolve technical issues

• Demonstrated ability to work independently and manage time effectively

• Familiarity with the principles of IT service management and the ability to apply them in a work setting

• A commitment to continuous professional development and staying updated with advancements in relevant technology and software

• Willingness to participate in rotational on-call duties for after-hours IT support

• A problem-solving mindset with excellent analytical abilities. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .