Easter Seals Jobs

Description

We are offering a contract to hire employment opportunity for a Customer Service Supervisor in the Healthcare, Hospitals, and Social Assistance industry. As a Customer Service Supervisor this role is based in Philadelphia, Pennsylvania and involves supervising a team in a healthcare setting, primarily focusing on customer relations and operational excellence.

Responsibilities:

• Monitor customer service binders in assigned areas daily, addressing client concerns and requests promptly and effectively.

• Maintain a safe work environment, adhering to the company's safety guidelines and protocols.

• Participate actively in staff development and training courses to enhance leadership skills.

• Coach and guide hourly employees, encouraging creativity and innovation within the team.

• Assign staff to specific work areas or project duties, ensuring the right personnel are in the right roles.

• Participate in staff selection processes and conduct interviews as required.

• Ensure all staff receive proper orientation, initial and ongoing training.

• Monitor staff attendance and take proactive action when patterns of absenteeism are observed.

• Plan and coordinate project work to ensure that proper frequencies are maintained.

• Maintain high standards of cleanliness in areas of assignment and perform quality assurance inspections as assigned.

• Handle special requests or projects as assigned and ensure that staff is trained in proper supply control guidelines.

Requirements

• Prior experience in a supervisory role within the healthcare, hospitals, or social assistance industry

• Proven track record of excellence in customer service

• Ability to manage and resolve employee relations issues effectively

• Strong skills in inventory tracking and management

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Strong problem-solving abilities and decision-making skills

• Aptitude for effectively managing team performance and motivating staff

• Proficiency in using computer software, including Microsoft Office Suite

• A commitment to maintaining confidentiality and protecting sensitive data

• Ability to work flexible hours, including nights, weekends, and holidays if necessary

• Willingness to participate in ongoing training and development opportunities

• Ability to adhere to all company policies and procedures.

Please contact Hayley Master at 215.568.4580 about this opportunity and reference Job #03720-0013107833

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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