Job Information
Temple University Asst Tech Support Specialist in Philadelphia, Pennsylvania
Reference #: 24001893 Description Grade:T23 The link below will give you information about the University's "T" salary structure.
Learn more about the "T" salary structure.
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.
Summary:
The Assistant Support Specialist at OWLtech is a dual role position that will split time between OWLtech retail sales and service center. This candidate will provide high quality computer-related technical support to a wide range of university constituents by phone or in person, at the Information Technology Services OWLtech Store. Under the direction of the OWLtech Store Leader, the employee will assist in the daily business operations of a retail store as needed. Tasks include opening/closing duties, supervising student employees, communicating with, and helping customers and carrying out directives given by the store leader. You use problem-solving and people skills to swiftly provide clients with swift resolutions to their needs. You're dedicated to delivering a customer experience that's unlike any other on Temple campus. Performs other duties as assigned. 1.Refurbished computer equipment, quality assurance testing, preparation for sale and sales lead for the 2nd market equipment a.Accepting, testing and managing inventory b.Testing, troubleshooting, and presenting to the client 2.Laptop Loaner Program Lead a.Management of fleet of rental laptops b.Managing the STAA Process c.Imaging, wiping, basic troubleshooting, checking in and out of rental fleet 3.Retail store assistant a.Items listed above An onsite job on main campus primarily during day operations. During semesters, intersessions, break, summer hours/days will vary; nights and weekends, flexibility is required.
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Required Education & Experience:
At least 2 years of technical experience in a related field, such as retail, tech troubleshooting/training, customer service, and/or POS/ticket management systems. A combination of education and relevant work experience may be considered. An associate degree or equivalent qualification and/or A+ certification is a plus.
Required Skills & Abilities:
*Proven outstanding in-person and telephone customer service skills. *Knowledge of PC and Mac system configuration, troubleshooting and software installation. *Familiarity with computer and mobile operating systems. *Ability to interact with a diverse group of students, faculty, and staff. *Demonstrated ability to interact with others through both oral and written communications. *Ability to adhere to a schedule of customer appointments. *Excellent analytical and problem-solving and writing skills. *Ability to work a flexible schedule that may include nights/weekends/early mornings during peak periods and as needed for operations *Working knowledge of Microsoft Office Suite
Preferred:
*Knowledge of higher education environment and applications (such as Canvas, Banner) *This position requires a background check.'
Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institut on. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
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Primary Location:Pennsylvania-Philadelphia-Main Campus
Job:Staff Schedule:Full-time Shift:Day Job Employee Status:Regular
Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.
