Job Information
CBRE Facilities Administrator in Petaling Jaya, Malaysia
Facilities Administrator
Job ID
173736
Posted
01-Jul-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management
Location(s)
Petaling Jaya - Selangor - Malaysia
Facilities Administrator
CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.
CBRE Global Workplace Solutions (GWS)
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.
Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
About the Role:
This role will be part of the successful global CBRE team, supporting the client account. The purpose of this position is to deliver exceptional client service and operational activities across the client property portfolio of approx. 200 sites across APAC, according to the scope of services.
What You’ll Do:
To support the document collection and filing of planned and reactive works across a portfolio of client sites within the contractual SLA and KPI requirements, via CMMS system
To liaise with the various Stakeholders to build strong and effective working relationships
Monitor, maintain and update Statutory & Non-Statutory Maintenance compliance records and documentation
Support Regional Alliance Director administratively
Coordinate, assist, support and resolve any stakeholder issues in a timely and professional manner
To build a strong and effective working relationship with all contract Stakeholders
To carry out all administrative tasks associated with the management of the contract, ensuring auditable trails are maintained, which may include, but not limited to:
Receiving Service Reports and filing to CMMS or PM repository
Chasing vendors for overdue service reports as required
Chasing vendors for overdue invoices as required
Check and follow up with APAC FM Teams, all monthly Planned Maintenance work orders in CMMS system are assigned to vendors/contractors
Check and follow up with APAC FM Teams, any work orders with incorrect Priorities for KPI reporting
Check and follow up with APAC FM Teams, all overdue high risk work orders
Check and follow up with APAC FM Teams, all aged work orders over 60+days
Check and follow up with APAC FM Teams, risk register items over 30+days
Audit monthly, various reports and operational activities
Support country leads with client reports/presentations
Ensure strong Safety Culture, is first priority for all works
Undertake other duties and tasks as the client or management may reasonably direct
Ability to work as part of a team, as well as independently
About you:
Good PC based skills, intranet/internet, and intermediate level experience in Microsoft Word/Excel/Outlook/PowerPoint
Must have both Chinese & English reading & writing skills
3+ years' experience in a similar Facilities role
Previous experience of a customer-facing systems or CMMS
Broad knowledge in general trade maintenance and management of building works: -
Exposure to work order management/maintenance scheduling and legislative requirements
Communication experience across various divisions and stakeholders (internal/external)
Experience in conflict resolution processes and issue management
Must demonstrate a strong sense of customer focus
Strong written and verbal communication skills
Methodical approach in problem solving
Results/task orientated, attention to detail and accuracy
Excellent time management and organisational skills
Commitment to continuous improvement
Ability to work as part of a team, as well as independently
Able to work under pressure and with changing demands/priorities
Reliable and committed to customer service delivery
Confident and self-motivated
Strong Team Spirit Culture
Creative and Innovation minded
Leads by example and to the CBRE values – Respect, Integrity, Service, Excellence
So, what's in it for you?
Talented High Performers - You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges.
Values deeply ingrained - You’ll experience a culture grounded in our values of respect, integrity, service and excellence (RISE).
Working alongside an experienced and established team/leader.
We offer a range of networking groups, committees and programs including Women’s Network, DE&I Network, LinkedIn Learning, Harvard Manage Mentor, Aspire Program, PMEI Leadership Training, Mentoring Program, and more!
If the above interests you, we would love to hear from you!
Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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