Easter Seals Jobs

Job title: Customer Facing Manager

• Location: Malaysia

About the job

• We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

• The position will play a key role in driving the optimization of Sanofi's sales force activities and performance. This position is responsible for managing, analyzing, and enhancing the effectiveness of the sales force through data-driven insights, process improvements, and the development of tools and training that improve sales productivity. The ideal candidate will have a strong understanding of pharmaceutical sales processes, data analysis, and performance metrics. This individual will collaborate with cross-functional teams, including sales, marketing, and analytics, to ensure alignment with business goals and objectives.

Main responsibilities:

• Data Analytics & Reporting: Analyze sales performance data to identify trends, opportunities, and challenges. Provide actionable insights to the sales leadership team to drive performance improvements.

• KPI Tracking: Develop, implement, and track Key Performance Indicators (KPIs) for the sales team, including sales growth, market share, customer engagement, and call activity.

• Forecasting & Performance Dashboards: Maintain sales forecasting models and dashboards that provide real-time insights into sales activities and outcomes, enabling timely adjustments to strategies.

• Territory Optimization: Collaborate with sales leadership to optimize sales territories and coverage models to maximize market penetration and sales potential.

• Sales Force Design & Role Definition: Assist in designing the structure of the sales team, defining roles, responsibilities, and quotas, ensuring alignment with business objectives and market dynamics.

• Process Improvement: Identify inefficiencies in sales processes and recommend and implement solutions to streamline operations, increase productivity, and improve the customer experience.

• CRM Management: Oversee the use of Customer Relationship Management (CRM) systems, ensuring that the sales force is fully utilizing tools for tracking, reporting, and engagement.

• Sales Enablement Tools: Ensure that the sales team has access to the latest sales enablement tools, content, and resources, ensuring they are being utilized effectively.

• Technology Integration: Work with IT and other stakeholders to integrate new sales technologies or tools that enhance sales force effectiveness.

• Sales and Marketing Alignment: Collaborate with marketing to ensure alignment between sales strategies and marketing campaigns, ensuring that sales reps are equipped with the right messaging, materials, and support.

• Collaboration with Analytics: Work closely with the analytics team to ensure sales data is accurate, complete, and actionable. Utilize data to inform sales strategies and decisions.

• Stakeholder Engagement: Regularly communicate with senior leadership, product managers, and other departments to ensure sales objectives are aligned with the overall corporate strategy.

About you

• Bachelor’s degree in Business Administration, Life Sciences, Marketing, or a related field. Advanced degree (MBA or MS) is a plus.

• 5+ years of experience in sales operations, sales force effectiveness, or a related role in the pharmaceutical or healthcare industry.

• Strong understanding of pharmaceutical sales processes, including market access, sales force management, and key account management.

• Experience in sales performance analysis, CRM systems, and sales enablement tools.

• Proven track record of driving sales force optimization and effectiveness.

• Analytical Skills: Strong proficiency in data analysis and ability to draw insights from complex data sets. Familiarity with sales performance metrics and reporting tools (e.g., Salesforce, Power BI, Excel).

• Project Management: Excellent organizational and project management skills, with the ability to manage multiple initiatives simultaneously.

• Communication: Strong written and verbal communication skills, with the ability to present complex data and insights in a clear, actionable format.

• Leadership: Ability to work cross-functionally and influence key stakeholders without direct authority.

• Problem Solving: Ability to think critically and proactively identify issues and solutions to improve sales performance.

• Industry Knowledge: Familiarity with pharmaceutical market dynamics, regulatory considerations, and industry-specific challenges.

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo)

As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.

All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)