Job Information
Bump Boxes Patient Advocate in Peoria, Illinois
At Bump Health, we are passionate about our mission: making Momʼs life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of each other and foster an environment of professional development, creative thinking and growth. Bump Health is looking for a positive, excited, motivated, adventurous, risk-taker with the desire to be a part of something big! We are looking for an amazing Patient Advocate to join our Insurance Verification Team immediately and help our Moms receive the thousands of dollars of free items available to them through their insurance plans.
Responsibilities will include, but are not limited to: Insurance verification of Moms benefits, data order entry in Brightree system, outbound customer follow up via email and SMS, answering inbound customer calls, filing duties and other tasks in various computer systems as assigned. This individual will work with management to plan, organize and implement processes that enable our continued growth.
Compensation will be commensurate with medical insurance benefit verification experience but includes Health Insurance, an Employee Stock Option Plan, Progressive Vacation Policy, Family Friendly Atmosphere and many other perks.
Patient Advocate Tasks:
Providing exceptional customer care in an expedient manner
Ability to maintain strict confidentiality of patient/customer information
Understanding and promoting Bump Health products, culture and values
Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities
Be willing to help team members complete various tasks to accomplish organizational goals
Requirements
Knowledge of medical insurance verification of patient benefits
Understanding of insurance reimbursement policies and restrictions
Strong communication skills
Brightree Experience
Excellent decision-making abilities
Experience with technology (Excel and Reporting)
Problem Solving skills and finding innovative solutions
Ability to manage Daily, Weekly, and Monthly Reporting
Multitasking skills
Must be able to relate well to customers and co-workers in an atmosphere of mutual respect and be able to respond appropriately to direction and constructive criticism from a supervisor
Fully utilizing the systems, tools, training, and resources provided to maximize potential
Benefits
Health Insurance
Employee Stock Option Plan
Employee Recognition Program
Progressive Vacation Policy
Family Friendly Atmosphere
...and the pride of working at the fastest growing company in the region!
