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Brookdale Senior Living Resident Engagement Coordinator in Pensacola, Florida

Overview

  • Must have valid drivers license and be able to pass DOT physical and drug test

  • Must pass level II background check

  • Must have experience working with seniors and senior activities

Job SummaryFosters, develops, and maintains an environment that supports a culture of engagement based on Brookdale’s Engagement Philosophy. Utilizes a person-centered approach starting with positive perceptions of aging, while building relationships and connections amongst and across communities.

Essential Functions

  • Develops and maintains an innovative, continuous culture of engagement reflective of adults by leveraging engagement’s fundamental concepts and points of difference.

  • Cultivates person-centered engagement that is meaningful to the individual by learning and understanding each resident’s unique interests and desires. Incorporates elements of spontaneity daily, as appropriate, while continuously looking for opportunities to bridge social connections and create friendships among residents.

  • Encourages and promotes purposeful opportunities for residents, both internally and externally. Networks with outside community resources to enrich the variety of opportunities available to residents.

  • Implements resident experience and welcome protocols.

  • Provides subject matter expertise to the leadership team regarding engagement and quality of life for residents and associates. Promotes a culture of interdepartmental cooperation to lead to intentional prospect-resident connections.

  • Supports community operations by working to achieve the highest level of resident experience and satisfaction.

  • Collaborates with community leadership team to plan, coordinate, and execute special events at the community including, but not limited to, holiday, family, Friends for Life, educational, and other marketing events.

  • Plans and schedules meaningful opportunities for resident engagement outside the community, which may include driving a community vehicle.

  • Develops a monthly calendar, in partnership with residents, based on residents’ shared interests. Ensures Company initiatives and specialty programs are scheduled and executed as scheduled.

  • Understands and supports the Brookdale Excellence Standards Tool (BEST) and appropriate state, federal, and other regulations related to resident programming and engagement.

  • Maintains and adheres to department monthly budget and expense control while managing appropriate community vendor contracts.

  • Where applicable, may assist with hiring and training part-time resident engagement associate(s) and may manage volunteer program and fitness center.

  • Represents department in all community meetings, including but not limited to, Collaborative Care, All Associate, Leadership Team, and Care Planning. Participates in regional calls and trainings as required.

  • Curates social media content to align with Brookdale’s culture, brand, and social media guidance in accordance with Brookdale standards.

  • Where applicable, facilitates planning, collaboration, and partnership between service lines to optimize a culture of engagement reaching all areas of the campus.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

Education and ExperienceA minimum of 1 year of direct experience with adults, coordinating, planning, and executing programs is required. High school diploma or general education diploma (GED) required. Bachelor’s Degree in therapeutic recreation, gerontology, health care, education, or other related field preferred. Leadership experience preferred.

Certifications, Licenses, and other Special RequirementsMust have a valid driver’s license and may be required to obtain a commercial driver’s license based on the needs of the community.

Physical Demands and Working Conditions

  • Standing

  • Walking

  • Sitting

  • Use hands and fingers to handle or feel

  • Reach with hands and arms

  • Stoop, kneel, crouch, or crawl

  • Talk or hear

  • Ability to lift: Up to 50 pounds

  • Vision

  • Requires interaction with co-workers, residents or vendors

  • Occasional weekend, evening or night work if needed to ensure shift coverage

  • On-Call on an as needed basis

  • Possible exposure to communicable diseases and infections

  • Exposure to latex

  • Possible exposure to blood-borne pathogens

  • Possible exposure to various drugs, chemical, infections, or biological hazards

  • Subject to injury from falls, burns, odors, or cuts from equipment

  • Requires Driving: Drives residents (Tier 1)

Management/Decision MakingMakes standard and routine decisions based on detailed guidelines with use of independent judgment and discretion. Solves problems using clear, detailed guidelines or by reporting them to a supervisor.

Knowledge and SkillsHas an intermediate skill related to programming and can follow written or verbal instructions. Demonstrates technical skills to complete repetitive and well-defined duties. Has an intermediate knowledge of the organization in order to answer straight-forward questions. Ability to speak effectively before groups of customers or associates. Ability to deal with problems involving several concrete variables in standardized situations. Has computer software skills including Microsoft Excel and Word and is comfortable using various social media platforms. Maintains positive and professional demeanor towards residents, visitors, families, and coworkers. Has excellent oral and written communication and teaching skills.

Brookdale is an equal opportunity employer and a drug-free workplace.

Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity

Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)

Grow your career with Brookdale! Our Resident Engagement Coordinators have opportunities for advancement by exploring a new career in positions such as Resident Engagement Managers, Business Office Coordinators and even Sales Managers.

Make Lives Better Including Your Own.

If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.

Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:

  • Tuition Reimbursement

  • Pet Insurance

  • Adoption Reimbursement Benefits

  • Variety of Associate Discounts

    Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Responsibilities

  • Responsible for the ever-evolving implementation of the Engagement 3.0 philosophy (Friendships First, Programs Second and Purpose Partners), including promotion of culture with Sales partners and prospects.

  • Provide subject matter expertise to the community leadership team regarding engagement and quality of life for residents.

  • Requires at least one year of direct experience with adults. Leadership experience and a degree in a related field are preferred (therapeutic recreation, gerontology, health care, education or other related field).

Brookdale is an equal opportunity employer and a drug-free workplace.

Salary Range Information

$13.84 - $17.29 / hour

Job LocationsUS-FL-Pensacola

CategoryCommunity Operations

Sub-CategoryResident Engagement

Position Type (Portal Searching)Regular Full-Time

Shift1st Shift

ID2024-266610

Location : NameBrookdale Pensacola

Location : Address8700 University Pkwy

Location : LocationUS-FL-Pensacola

Job Code100330

Work LocationOn-Site

Hiring Range$13.84 - $17.29 / hour

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