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Commonwealth of Pennsylvania Regional Nursing Home Field Services Manager in Pennsylvania

Regional Nursing Home Field Services Manager

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Regional Nursing Home Field Services Manager

Salary

$86,299.00 - $131,208.00 Annually

Location

Montgomery County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2024-91593-31991

Department

Department of Health

Division

HL Div Nrsg Cre Fclts

Opening Date

09/05/2024

Closing Date

9/18/2024 11:59 PM Eastern

Job Code

31991

Position Number

50696025

Union

Non Union

Bargaining Unit

Pay Group

ST10

Bureau / Division Code

00078311

Bureau / Division

HL Div Nrsg Cre Fclts

Worksite Address

1937 New Hope Street

City

Norristown, Pennsylvania

Zip Code

19101

Contact Name

Angela Smith

Contact Email

smiange@pa.gov

Description
Benefits
Questions

THE POSITION

This role, situated within the Division of Nursing Care Facilities (NCF) under the Bureau of Long Term Care/Deputate of Quality Assurance (QA), plays a crucial part in advancing the Department's objective of licensing and ensuring adherence to both state and federal health and safety regulations in healthcare settings, as required by law. The position entails supervising field office supervisors and overseeing all activities within the field offices to guarantee that operations are conducted with efficiency, precision, and uniformity in the enforcement of regulations. The individual in this role will be responsible for the South East Region, which encompasses the Norristown and Lionville Field Offices, covering the counties of Berks, Bucks, Chester, Delaware, Lancaster, Montgomery, Philadelphia, and Schuylkill. Don’t miss the opportunity to apply!

DESCRIPTION OF WORK

In this position, you will be responsible for overseeing and guiding field office supervisors to ensure that all licensing, certification, enforcement actions, and operational activities within the field offices are effectively monitored and completed within the required timeframes. You will lead and facilitate regular meetings and communications with the Field Offices, ensuring that the implementation of Quality Assurance, Bureau, and Division policies and procedures is consistent across all locations. Collaborating with other management personnel within the Division, you will work to maintain a seamless approach to action and adherence to program objectives.

You will assess and analyze the survey workloads of field offices to ensure adequate coverage and appropriateness in alignment with survey priorities, regional staffing levels, and the volume of facilities in the region. This may involve adjusting or reallocating field staff as needed to uphold quality, consistency, and timeliness in fulfilling federal certification and state survey and licensure obligations. Additionally, you will identify any discrepancies in the application of regulations and implement strategies to ensure that staff conduct thorough complaint investigations and accurately complete federal documentation, while also ensuring that field office survey personnel are utilizing these resources effectively.

Your role will include the analysis of survey and complaint reports, particularly in complex or emergency scenarios, allowing you to provide informed recommendations to the Division Chief. You will oversee the preparation of deficiency reports related to adverse licensure and certification actions, ensuring that all documentation is thorough and supports the necessary actions, while also ensuring that these actions are processed within the established timelines. Furthermore, you will review legal orders pertaining to licensure actions against facilities, ensuring the accuracy and prompt completion of all related documents.

Acting as a liaison with field office personnel, you will facilitate the correction and finalization of survey reports for submission to the Division Chief and the respective facilities. You will also review facility monitoring reports, such as those related to Change of Ownership (CHOW) and Temporary Managers, and will be responsible for approving the Immediate Jeopardy (IJ) template and plan, while coordinating efforts with both the Field Office and the Division Chief to ensure compliance and effective communication throughout the process.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50696025) .

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Norristown.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

Five years of health care facility survey experience, three years of which must have been in a supervisory capacity and a bachelors degree;or
Five years of experience that involves the development, implementation and evaluation of policies and procedures for health care administration, three years of which must have been in a supervisory capacity and a bachelors degree; or
Any equivalent combination of experience and training which includes the required three years in a supervisory capacity.

Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
Hiring preference for this vacancy may be given to candidates who live within Berks, Bucks, Chester, Delaware, Lancaster, Montgomery, Philadelphia, or Schuylkill counties. If no eligible candidates who live within these counties apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.

How to Apply:
Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test oncefor this posting.
Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Do you possess three or more years of full-time supervisory health care facility survey experience?

Yes
No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Do you possess three or more years of full-time supervisory experience in the development, implementation, and evaluation of policies and procedures for health care administration?
Yes
No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How many years of full-time professional health care facility survey experience do you possess?
5 years or more
4 but less than 5 years
3 but less than 4 years
Less than 3 years
None

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How many years of full-time professional experience in the development, implementation and evaluation of policies and procedures for health care administration do you possess?
5 years or more
4 but less than 5 years
3 but less than 4 years
Less than 3 years
None

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

09

How much graduate coursework have you completed in nursing, health care administration, public health, mental health, or other health care-related field?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

30 credits or more
Less than 30 credits
None

10

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

Yes

11

WORK BEHAVIOR 1 - MONITOR AND EVALUATE FACILITY WORKLOAD AND STAFFINGMonitor and evaluate field office survey workloads, regional staffing, and regional facility volume for coverage in meeting program goals and ensure quality, consistency, and timeliness to meet federal certification and state survey and licensure requirements. Identify inconsistencies in applying regulations and make recommendations for resolution or corrective actions.

Levels of Performance