Job Information
Commonwealth of Pennsylvania Management Technician in Pennsylvania
Management Technician
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Management Technician
Salary
$44,890.00 - $67,678.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-93261-08040
Department
Department of Labor & Industry
Division
LI BWC Clms Mgmt Div
Opening Date
09/24/2024
Closing Date
10/8/2024 11:59 PM Eastern
Job Code
08040
Position Number
00010855
Union
AFSCME
Bargaining Unit
A4
Pay Group
ST05
Bureau / Division Code
00121310
Bureau / Division
Bureau of Workers' Compensation, Claims Management Division
Worksite Address
651 Boas Street
City
Harrisburg, Pennsylvania
Zip Code
17121
Contact Name
Abbie Moist
Contact Email
abmoist@pa.gov
Description
Benefits
Questions
THE POSITION
Are you an administrative expert with a keen eye for detail, seeking a fresh opportunity to showcase your analytical talents? If that resonates with you, consider joining our vibrant team as a Management Technician. We invite proactive individuals with strong analytical skills and meticulous attention to detail to apply and contribute to our committed team.
DESCRIPTION OF WORK
In this position, you will be responsible for identifying and addressing data quality concerns associated with workers' compensation information. You will formulate a strategy to tackle these issues, and in cases where the problems may have widespread implications, you will propose solutions that involve collaboration with both internal and external stakeholders to effectively resolve the matter. Should any questions arise during the process of cleansing or validating a profile, you are expected to reach out to the relevant internal or external contacts via phone.
Additionally, you will create reports aimed at uncovering areas of potentially inaccurate data, conducting thorough analyses of the report findings to pinpoint necessary corrections. You will also provide recommendations for procedural or systematic improvements to avert future data quality challenges, uphold data integrity within the system, streamline workflows, and enhance customer service. Furthermore, you will engage in the quarterly enhancement process by reviewing requirements and designs for any necessary modifications or approvals, assessing test cases, entering data configurations, and performing system testing.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00010855) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information, or
Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full-time advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information do you possess?
3 years or more
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you are claiming education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
90 semester credits or more
60 but less than 90 semester credits
30 but less than 60 semester credits
Less than 30 semester credits
None
04
CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
05
WORK BEHAVIOR 1 - WRITTEN COMMUNICATION
Composes letters and other documents such as emails, reports, claim summaries, or other methods of disseminating information.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience independently composing emails and other documents. I was responsible for the full content of documents without additional approval.
B. I have experience drafting content for emails and other documents. Someone else reviewed and approved the final content.
C. I have experience preparing emails and other documents by entering data into a pre-established form or template.
D. I have successfully completed college-level coursework related to business/technical writing.
E. I have NO experience or training related to this work behavior.
06
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience writing emails and other documents - specify the type and your responsibility.
07
If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicted you have no training related to this work behavior, type N/A in the box below.
College/University
Course Title
Credits/Clock Hours
08
WORK BEHAVIOR 2 - ANALYZING INFORMATIONAnalyze and review claims information to provide recommendation for resolution. Prioritize all pending claims activities to ensure successful claim resolution.
Levels of Performance
Select the Level of Performance which best describes your claim.
A. I have experience analyzing and reviewing claims for accuracy and completeness. I provided recommendations for resolution.
B. I have experience analyzing and reviewing claims for accuracy and completeness; however, someone else provided recommendations for resolution.
C. I have successfully completed college level coursework related to data analysis or statistics.
D. I have NO experience or coursework related to this work behavior.
09
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience reviewing and analyzing claims information.
Your experience recommending resolutions.
10
If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicted you have no training related to this work behavior, type N/A in the box below.
College/University
Course Title
Credits/Clock Hours
11
WORK BEHAVIOR 3 - QUALITY ASSURANCEReviews the outputs from computer systems to ensure complete and accurate processing and resolves data quality problems. Communicates findings to adjust or correct inaccuracies and requests additional information as necessary.
Levels of Performance
Select the Level of Performance which best describes your claim.
A. I have experience reviewing and analyzing information collected from various computer systems to ensure completeness and accuracy of data processing. I adjusted or corrected any issues and requested additional information, as necessary.
B.I have experience reviewing and analyzing information collected from various computer systems to ensure completeness and accuracy of data processing. I also identified potential issues for correction but someone else made the adjustments or corrections and requested additional information when necessary.
C. I have successfully completed college level coursework or training related to data processing or quality assurance.
D. I have NO experience or coursework related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The type(s) of databases you analyzed and maintained.
Your specific duties and responsibilities.
13
If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicted you have no training related to this work behavior, type N/A in the box below.
College/University/Training Source
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
