Job Information
Commonwealth of Pennsylvania Information Technology Generalist Administrator 1 in Pennsylvania
Information Technology Generalist Administrator 1
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Information Technology Generalist Administrator 1
Salary
$75,678.00 - $114,915.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CSSC-2025-15924-01544
Department
Executive Offices
Division
EX OA Entrprs Tchlgy Srvs Off
Opening Date
01/16/2025
Closing Date
1/29/2025 11:59 PM Eastern
Job Code
01544
Position Number
00106938
Union
Non-Union
Bargaining Unit
A3
Pay Group
ST09
Bureau / Division Code
00812800
Bureau / Division
PA Office of Administration, IED Delivery Center, Technical Services Office
Worksite Address
2140 Herr Street
City
Harrisburg, Pennsylvania
Zip Code
17103
Contact Name
Matthew Zyroll
Contact Phone
717.836.3503
Contact Email
mzyroll@pa.gov
Description
Benefits
Questions
THE POSITION
Are you a detail-oriented professional who excels in the field of information technology (IT)? The Office of Administration, Infrastructure and Economic Development (IED) Delivery Center, Technology Services Office (TSO), IT Coordinator Division, is seeking an ambitious Information Technology Generalist Administrator 1 to join our team and share your knowledge and skills. This position gives you the opportunity to plan, organize, and direct all information technology (IT) activities for Engineering District 8-0. Secure your future while providing exceptional services within the Commonwealth of Pennsylvania and apply today!
DESCRIPTION OF WORK
In this role, you will function as the District IT Coordinator between all internal district divisions, counties, maintenance districts, IED Delivery Center Technical Services Office (TSO), and the other engineering districts across the state. Work includes providing advanced technical support for IT operations and improvements within the district as well as providing management and leadership to the district IT unit which supports the needs of district and county staff and other remote PennDOT, DCED, and PEMA offices. You will be responsible for managing work for various areas of IT including applications and business process development, database administration, reporting, networking, mobile device management, client workstation support, printer support, and related administration services. You will have the opportunity to showcase your skillset as you serve as the primary district IT resource as you support major incidents, address emergency issues, and/or site outages that may occur outside of normal business hours. Additional responsibilities include:
Creating performance standards for staff
Promoting career development
Developing an annual technology plan and IT budget
Soliciting requests from program areas through surveys, meetings, and/or unit reviews to identify data, hardware, and software needs
Maintaining an accurate inventory of all IT hardware
Coordinating and monitoring vendor and consultant compliance for all contracted IT services
Instructing users on proper procedures, IT policies, and proper use of IT hardware and software
If you have significant attention to detail and have the ability to multitask with a high level of accuracy, we need you on our team!
Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00106938)
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2; or
Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or
Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate’s degree in any information technology field; or
One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or
An equivalent combination of experience and training.
Other Requirements:
This particular position also requires possession of a valid driver’s license which is not under suspension.
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Selective Certification - Do you possess a current driver's license which is not under suspension?
Yes
No
02
Selective Certification - If you answered yes, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below.
03
Do you have one or more years of experience as an Information Technology Generalist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
Do you have one or more years of experience as an Applications Developer 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
Do you have one or more years of experience as a Database Analyst while employed by the Commonwealth of Pennsylvania?
Yes
No
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
Do you have one or more years of experience as an Information Security Specialist 1 while employed by the Commonwealth of Pennsylvania?
Yes
No
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
11
Do you have one or more years of experience as a Network Specialist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
12
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
13
How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess?
2 or more years
1 to less than 2 years
Less than 1 year
No experience
14
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
15
Do you possess any graduate education in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer “Yes” to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
16
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
17
WORK BEHAVIOR 1 – ANALYZING INFORMATION
Analyzes business and solution requirements, market trends, industry best practices, currently utilized technologies, and other technologies to develop technical system solutions and frameworks which meet business and solution requirements. Identifies risks and recommends alternative technologies or improvements to enhance information systems to support organizational goals.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience analyzing information to develop system solutions or frameworks. I was responsible for identifying risks and recommending alternative technologies or improvements to enhance information systems.
B. I have experience analyzing information to develop system solutions or frameworks and identifying associated infrastructure risks. Someone else was responsible for providing recommendations for alternative technologies or improvements to enhance information systems.
C. I have successfully completed college-level coursework related to research methods or data analysis.
D. I have NO experience or coursework related to this work behavior.
18
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to analyzing information
Your level of responsibility
19
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
20
WORK BEHAVIOR 2 – INCIDENT MANAGEMENT
Defines information technology incidents and problems, as well as their severity levels, to appropriately manage any issues. Manages all phases (identification, containment, remediation, and post-incident activities) of information technology incidents by identifying responsible information technology areas and coordinating and implementing action across the involved areas.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience defining information technology incidents and problems. I was also responsible for managing all phases of incident response by coordinating and implementing action from all involved areas.
B. I have experience managing all phases of incident response by coordinating and implementing action from all involved areas.
C. I have experience managing incident response in a specific area or phase but was NOT responsible for the entire response.
D. I have successfully completed college-level coursework related to incident management.
E. I have NO experience or coursework related to this work behavior.
21
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employers where you gained this experience
The actual duties you performed related to incident management
The types of incidents you managed
Your level of responsibility
22
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
23
WORK BEHAVIOR 3 – TECHNICAL ASSISTANCE
Troubleshoots and resolves information technology issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with technology subject matter experts and service providers to resolve issues. Provides guidance to users, managers, and other information technology professionals in information technology planning, design, implementation, operation, security, and quality assurance.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience troubleshooting and resolving information technology issues. I was responsible for RESOLVING ALL LEVELS of technical questions and issues. I was the escalation point for complex issues referred by lower-level technicians.
B. I have experience troubleshooting and resolving information technology issues. I was responsible for RESOLVING ROUTINE questions and issues but referred more complex technical issues to a higher-level technician for resolution.
C. I have successfully completed college-level coursework related to information technology troubleshooting.
D. I have NO experience or coursework related to this work behavior.
24
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employers where you gained this experience
The actual duties you performed related to the technical assistance you provided
Your level of responsibility
25
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
26
WORK BEHAVIOR 4 – WRITTEN COMMUNICATION
Prepares technical or narrative documents such as status reports, system designs and documents, or information technology evaluations. Authors narrative and analytical reports that convey system effectiveness in meeting business requirements.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience preparing technical or narrative documents such as status reports, system designs and documents, or information technology evaluations. I was RESPONSIBLE FOR THE FINAL DOCUMENT that conveyed customized information to the intended recipients.
B. I have experience preparing technical or narrative documents such as status reports, system designs and documents, or information technology evaluations. I was RESPONSIBLE FOR COMPILING A PORTION OF THE DOCUMENT, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or coursework related to this work behavior.
27
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employers where you gained this experience
The actual duties you performed related to written communication
The types of documents you prepared
Your level of responsibility
28
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
