Job Information
Commonwealth of Pennsylvania Information Technology Generalist 2 in Pennsylvania
Information Technology Generalist 2
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Information Technology Generalist 2
Salary
$66,250.00 - $100,636.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-11230-01542
Department
Executive Offices
Division
EX OA EBR ITDC Sltns Mgmt Crs
Opening Date
12/09/2024
Closing Date
12/22/2024 11:59 PM Eastern
Job Code
01542
Position Number
00285080
Union
AFSCME
Bargaining Unit
A4
Pay Group
ST08
Bureau / Division Code
00812350
Worksite Address
651 Boas Street
City
Harrisburg, Pennsylvania
Zip Code
17121
Contact Name
Abbie Moist
Contact Email
abmoist@pa.gov
Bureau / Division
Employment Banking and Revenue IT Delivery Center, Solutions Management/Cross Application Integration Division
Description
Benefits
Questions
THE POSITION
Grow your career with a team that values innovation! The Employment Banking and Revenue (EBR) Information Technology (IT) Delivery Center is seeking a knowledgeable and motivated Information Technology Generalist 2 to join our Solutions Management/Cross Application Integration Division. Achieve your goals through advanced information technology work and collaboration with our team!
DESCRIPTION OF WORK
In this position, you will serve as an administrator for the department’s standard Application Lifecycle Management (ALM) tool, the Team Foundation Server (TFS), and assist the lead administrator with release management functionality, problem resolution tracking, and other support of this product to ensure it meets the department’s project and business needs. Work involves understanding software development methodologies, understanding business processes, and recognizing potential impacts of those processes. This includes collaboration with all IT application project teams and business partners, from participating in research efforts and the development of EBR Delivery Center guidelines, policies, and standards for these processes through the planning, building, and deployment of internal and public facing enhancements. You will also assist with covering the TFS resource account, and ensure quality customer service while solving routine, day-to-day problems raised by the user community. Grow and thrive in our dynamic and collaborative work environment!
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00285080) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. After hours work is needed occasionally.
Telework: You may have the opportunity to work from home (telework) full-time, reporting to the office as required. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1;or
Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services;or
Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field;or
A bachelor's degree in any information technology field;or
An equivalent combination of experience and training.
Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Do you have one or more years of experience as an Information Technology Generalist 1 while employed by the Commonwealth of Pennsylvania?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you have one or more years of experience as an Applications Developer 1 while employed by the Commonwealth of Pennsylvania?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
Do you have one or more years of experience as a Network Specialist 1 while employed by the Commonwealth of Pennsylvania?
Yes
No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How many years of information technology experience do you possess?
4 or more years
3 to less than 4 years
2 to less than 3 years
Less than 2 years
No experience
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
How much college coursework have you completed in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
A conferred Bachelor's degree or higher
A conferred Associate's degree
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
10
Have you successfully completed, or are you within three months of completing a bachelor's degree in information technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
Yes
No
11
If you are within three months of completing a bachelor's degree in information technology, on what date do you expect to graduate? If this does not apply to you, please type N/A in the text box.
12
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
13
WORK BEHAVIOR 1 – SERVER MANAGEMENT
Remotely monitors the availability of server(s) using methods such as reviewing system/application logs, reports, and scheduled job statuses. Collaborate with senior staff to diagnose and recommend corrective actions for unexpected application behavior.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience monitoring servers and diagnosing unexpected application behavior. I was responsible for recommending corrective action.
B. I have experience monitoring servers and reporting unexpected application behavior. Someone else was responsible for recommending corrective action based on my results.
C. I have successfully completed college-level courses related to server management or application performance management.
D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to server management.
Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
16
WORK BEHAVIOR 2 – TECHNICAL SUPPORT
Receives calls, emails, or Service Now requests from users requiring technical assistance, application, or license support. Uses documentation and knowledge to research, diagnose, troubleshoot, and resolve issues.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience troubleshooting and resolving user issues. I was responsible for resolving all levels of technical questions and issues.
B. I have experience troubleshooting and resolving user issues but referred more complex issues to a higher-level technician for resolution.
C. I have successfully completed college level coursework related to information technology troubleshooting, communications, or public relations.
D. I have NO experience or training related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to technical assistance.
Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
19
WORK BEHAVIOR 3 – LICENSE MANAGEMENT
Manages software subscription (license) assignments, documentation, and auditing per guidance. Makes changes as necessary to ensure software subscription (license) agreements are current or valid.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience managing assignments, documentation, and auditing for subscription (license) agreements. I was responsible for making necessary changes to ensure software subscription (license) agreements were current or valid.
B. I have experience managing assignments, documentation, and auditing for subscription (license) agreements. Someone else was responsible for making necessary changes to ensure software subscription (license) agreements were current or valid.
C.I have successfully completed college-level course work related to subscription (license) management or software installation and maintenance.
E. I have NO experience or coursework related to this work behavior.
20
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to license management.
Your level of responsibility.
21
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
22
WORK BEHAVIOR 4 – DOCUMENTATION
Document IT processes and support resolutions utilizing appropriate system documentation methods and processes. Prepare system, product, and user documentation.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience related to documenting IT processes and reporting requirements. I was responsible for preparing system, product, and user documentation.
B. I have experience related to documenting NON-IT processes and reporting requirements.
C. I have successfully completed college-level coursework related to business writing, technical writing, or English composition.
D. I have NO experience or coursework related to this work behavior.
23
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to documentation. Include the type of documentation.
Your level of responsibility.
24
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
