Easter Seals Jobs

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary

The Hospitality IT Production Management Analyst provides and coordinates day-to-day support of all applications, systems, and interfaces within the Hospitality portfolio covering Lodging, Reservations, Sales, Golf and Spa, Transportation (EME), and other lines of business. This currently includes Inntopia, IQware, Jonas, SpaSoft, Hudson, Salesforce/Delphi, among others.

The analyst position places an emphasis on vendor and stakeholder management as a primary responsibility, requiring continuous liaising between application vendors, end users, and internal stakeholders to facilitate the collaborative analysis, troubleshooting, and resolution of system issues and enhancements. In addition, this position involves daily taskwork including, but not limited to, ticketing management, compliance and change management requirements, testing coordination and execution, documentation (SOPs), and training.

As an application owner, this position primarily focuses on complex (Tier 3 and 4) issues, working as part of the greater IT Hospitality team to proactively support the ongoing performance of the dynamic systems relied upon by end users within the Hospitality division. This requires working closely with the Business Analysts and Project Managers of the Hospitality IT Delivery Team, as well as a large network of interdepartmental partner teams across the enterprise. The ability to communicate, coordinate, and lead across a diverse set of stakeholders, each with varying degrees of technical expertise and involvement, is critical to the execution of the responsibilities of this role.

A successful analyst in this role is a person with an affinity for problem-solving, analysis, and collaborative work. In addition, this person is excited by change, adapts quickly, and thrives in a dynamic environment wherein priorities and responsibilities shift quickly.

Essential Job Responsibilities

• Execute ongoing support and maintenance tasks as assigned, as well as routine annual duties

• Troubleshoot, analyze and resolve system issues and provide data to the user community

• Lead prioritization discussions with stakeholders

• Provide operational support and queue management for hospitality applications using IT Connect, Jira, and other external vendor ticketing systems

• Develop, execute, and lead UAT testing for assigned releases/updates

• Provide communication and training as required to key business stakeholders/users on new system functionality, releases, and fixes

• Participate in the Release Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments.

• Lead focus groups to solicit user feedback based on current system usage and desired future system enhancements

• Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintains all required supporting documentation while ensuring all risk and compliance obligations are met

• Other duties as assigned

Job Requirements:

• Proven track record using analytical and problem-solving skills

• Solution oriented with desire to develop, learn new skills

• Ability to self-lead through troubleshooting process in new topics and scenarios, including those with little or no existing documentation

• Willingness to jump into new issues, challenges, and systems with positivity and excitement

• Able to work a schedule that may include weekends, holidays, and after-hours support

• Excellent communication skills; able to facilitate communication across multiple stakeholders

• Able to work on multiple projects/tasks simultaneously, prioritize, and meet deadlines

• Able to support cross-functional teams

• Proven organizational and time management skills

• In-depth knowledge of the support needs within an enterprise environment, with a focus on enterprise systems.

• Requirements gathering and documentation skills

Preferred Skills:

• IT schooling or equivalent job-related experience

• Experience working knowledge of Vail Resorts organization and processes

• Prior experience with Inntopia, IQware, Jonas, Hudson, Salesforce/Delphi, SpaSoft or similar hospitality software application experience

• Automated process and testing experience

• Work order system experience, such as Heat/IT Connect, Jira, etc.

• SQL and/or other relational database experience

• Experience working with integrations, interfaces, and APIs

• Basic understanding of Compliance, PCI, and SOX

• Experience in the ski or hospitality industr y

The expected Total Compensation for this role is $66,545.70 - $80,000. Individual compensation decisions are based on a variety of factors.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 506855

Reference Date: 09/03/2024

Job Code Function: Applications