Job Information
Commonwealth of Pennsylvania Business Analyst, PHIEA in Pennsylvania
Business Analyst, PHIEA
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Business Analyst, PHIEA
Salary
$70,000.00 - $100,000.00 Annually
Location
Dauphin County, PA
Job Type
Non-Civil Service Permanent Full-time
Job Number
N-2024-94215
Department
Insurance Department
Division
IN PHIEA
Opening Date
09/26/2024
Closing Date
10/10/2024 11:59 PM Eastern
Job Code
U3409
Position Number
50640205
Union
Non Union
Bargaining Unit
A3
Pay Group
XH44
Bureau / Division Code
00091010
Bureau / Division
PA Health Insurance Exchange Authority
Worksite Address
312-318 Market Street
City
Harrisburg, Pennsylvania
Zip Code
17101
Contact Name
PHIEA HR Office
Contact Phone
717.317.7919
Contact Email
ra-pwpennie-hr-acct@pa.gov
Description
Benefits
Questions
THE POSITION
Are you looking for meaningful work supporting health care programs with a positive impact on the lives of others? Do you possess a strong customer service background with a focus on creating efficient procedures and a positive customer experience? If so, then we are looking for you! This is a great opportunity to work at Pennie, Pennsylvania’s state-based health insurance marketplace. If you are looking for a rewarding opportunity to make a significant impact at one of the largest state-based marketplaces, apply today!
DESCRIPTION OF WORK
The work of this position focuses on assisting in the day-to-day operations of PHIEA’s Contact Center, ultimately improving outcomes for Pennsylvanians who have health insurance needs not met by other minimum essential coverage. Additionally, this position supports the development of process documents and implements improvements to increase efficiency. This position also reviews Contact Center statistics to identify trends, project staffing requirements, and otherwise recommend improvements to processes related to managing the customer service program.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50640205) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Periodic travel in-state and out-of-state may be required.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of experience in a call center setting involving the review, analysis, modification, and implementation of customer-facing procedures, policies, and directives.
Bachelor’s degree in Business Administration, Business Management, Healthcare Administration, Operations Management, Information Systems, or a related field;or
An equivalent combination of experience and training.
Additional Requirements:
Pennsylvania residency is required.
You must be able to perform essential job functions.
Preferred Qualifications (not required):
Strong written and verbal communication, time management, and presentation skills.
Experience in the health insurance industry
Experience with Affordable Care Act (ACA) federal or state-based exchanges and/or Health Insurance companies
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Do you possess at least two years of experience working in a call center setting involving the review, analysis, modification, and implementation of customer-facing procedures, policies, and directives?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess a bachelor's degree in Business Administration, Business Management, Healthcare Administration, Operations Management, Information Systems, or a related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
Yes
No
04
Preferred Qualification: Do you have experience working in the health insurance industry?
Yes
No
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
06
Preferred Qualification: Do you have experience working with Affordable Care Act (ACA) federal or state-based exchanges and/or Health Insurance companies?
Yes
No
07
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
