Job Information
Commonwealth of Pennsylvania Assistant Director, Public Engagement and Program Support Office (Administrative Officer 3) in Pennsylvania
Assistant Director, Public Engagement and Program Support Office (Administrative Officer 3)
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Assistant Director, Public Engagement and Program Support Office (Administrative Officer 3)
Salary
$66,250.00 - $100,636.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-12058-08650
Department
Insurance Department
Division
IN Mkt Reg
Opening Date
11/15/2024
Closing Date
11/28/2024 11:59 PM Eastern
Job Code
08650
Position Number
50698426
Union
Non-Union
Bargaining Unit
A3
Pay Group
ST08
Bureau / Division Code
00094000
Bureau / Division
Insurance Department, Office of Market Regulation
Worksite Address
393 Walnut Street
City
Harrisburg, Pennsylvania
Zip Code
17128
Contact Name
Collette Rebuck
Contact Email
corebuck@pa.gov
Description
Benefits
Questions
THE POSITION
Are you interested in furthering your administrative skillset? The Insurance Department is seeking an experienced professional to join our Office of Market Regulation. This position gives you the opportunity to serve as an Assistant Director for the Public Engagement and Program Support Office. You will play a pivotal role in supporting the management and operational functions of the Office of Public Engagement as well as the Office of Market Regulation. Make your career aspirations a reality with us!
DESCRIPTION OF WORK
As the Assistant Director, you will be assisting with the administration and implementation of various programs, policies, and procedures designed to enhance consumer engagement and ensuring effective regulatory practices. You will have the opportunity to work closely with both the Director of Public Engagement and various stakeholders to facilitate smooth operations and achieve departmental objectives. You will be tasked with:
Program development and coordination
Consumer engagement
Event management
Communication and outreach
Administrative support
Reporting and documentation
Vendor and facility management
Special projects and training
Meeting coordination
Our ideal candidate will have the ability to:
Communicate effectively, verbally and in writing
Establish and maintain effective working relationships
Prepare policies and procedures
Proficiently navigate PC/applications/systems
Prepare and deliver presentations
Evaluate and improve program processes
Create written communication
Apply strategic goals and objectives
Travel frequently, as required, including overnight travel
Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50698426)
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
Work schedule may require evening hours and overnight travel
Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week (Monday and Friday). In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Administrative Officer 2;or
Four years of experience in progressively responsible and varied office management of staff work in public or private organization, including experience in personnel management budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university;or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 2 for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time experience do you possess in varied office management or staff work in a public or private organization, including experience in personnel management, budgeting or procurement?
4 years or more
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Master's degree or higher
Bachelor's degree
Some coursework
None
06
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
07
WORK BEHAVIOR 1 – PROGRAM DEVELOPMENT
Conducts needs assessments and develops program objectives, plans, policies, and procedures by conceptualizing service delivery methods, planning the timeline for program start-up, and determining program organizational structures.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience developing and finalizing program objectives, plans, policies, and procedures based on research and data gathered.
B. I have experience making recommendations to develop new or update existing program objectives, plans, policies, and procedures based on research and data gathered. Someone else finalized my recommendations.
C. I have successfully completed college-level coursework in business management or business administration.
D. I have NO experience or training related to the work behavior above.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience developing and finalizing program objectives, plans, policies, and procedures based on research and data.
Your experience making recommendations to develop or update existing program objectives, plans, policies, or procedures based on research and data.
Your level of responsibility.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
10
WORK BEHAVIOR 2 – QUALITY ASSESSMENT
Compiles, analyzes, and reviews statistical and financial data, narrative reports, and other pertinent information to assess the quality of programs. Recommends and implements changes and improvements to ensure adherence to program requirements, goals, objectives and priorities in order to ensure overall program effectiveness and compliance.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience compiling, analyzing, and reviewing statistical or financial data, narrative reports, or other pertinent information to assess the quality of programs. I made recommendations and implemented changes to ensure overall program effectiveness and compliance.
B. I have experience compiling, analyzing, and reviewing statistical or financial data, narrative reports, or other pertinent information to assess the quality of programs. I made recommendations; however, someone else implemented changes to ensure overall program effectiveness and compliance.
C. I have successfully completed college level coursework in statistics, accounting, or economics.
D. I have NO experience or training related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience compiling, analyzing, and reviewing statistical or financial data, narrative reports, or other pertinent information to assess the quality of programs.
Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
13
WORK BEHAVIOR 3 – REVIEWING AND MAINTAINING PROCEDURES
Provides a uniform and cost-effective system of accounting and financial controls to ensure accountability of government funds. Monitors agency compliance with established accounting standards. Identifies areas of risk related to the accuracy and completeness of financial statements and reports. Develops and implements procedures to eliminate unacceptable risk.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience evaluating procedures to ensure compliance with policies and regulations and for clarity and ease of understanding for the targeted audience. I was responsible for determining when changes were needed and implementing those changes.
B. I have experience evaluating procedures to ensure compliance with policies and regulations. I was responsible for making recommendations when changes were needed.
C. I have successfully completed college-level coursework in areas such as political science, organizational leadership, or organizational management.
D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience evaluating procedures to ensure compliance with policies and regulations.
The changes you recommended and/or implemented.
Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
16
WORK BEHAVIOR 4 – WRITTEN COMMUNICATION
Compiles information for financial, statistical, monthly or other reports, manuals, letters, memoranda, training materials, policies, and procedures, in order to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to a variety of audiences.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience compiling information and presenting information in written format. I was responsible for the final content of the document or report.
B. I have experience compiling information and presenting the information in written format. Someone else was responsible for the content of the final report using the information I gathered.
C. I have successfully completed college-level coursework in areas such as business writing, technical writing, English composition, or journalism.
D. I have NO experience or coursework related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience compiling and presenting information in written format.
Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
