Job Information
Power Integrations Senior Customer Quality Engineer in Penang, Malaysia
Job Description:
Sr. Customer Quality Engineer will be responsible to support Power Integrations customers in on timely quality problem resolution to ensure customer satisfaction. This person will act as a technical interface between factory and the customers in resolving customers’ production and field quality problems, thereby promoting PI’s quality value.
Actively engage with Failure Analysis team and co-work on urgent and complex customer quality issues.
Be the interface between Failure Analysis Engineering and Field Sales Organization on timely communication of the status and results of failure analysis concerning customer RMAs.
Coordinate with engineering teams to issue product change notification to customers.
Actively interface with Product Engineering, Process Engineering, Packaging Engineering, Test Engineering, and other Engineering groups to achieve timely resolution of customer quality problems.
Drive corrective and preventive actions resulting from customer RMA issues.
Assist PI Sales teams, especially in China and Taiwan on customer quality matters.
Visit customers as necessary to resolve customer satisfaction arising from production, field failure and other quality issues.
Provide comprehensive technical reports to customers on results of IC level and power supply level failure analysis.
Experience and Skill Requirements :
Must have excellent verbal and written communication skills in Mandarin and English.
Must have direct experience in customer interface on resolution of customer quality problems.
Education :
B.S. degree in electrical engineering or equivalent technical discipline with minimum of 8 years of working experience .
MSEE or equivalent discipline with minimum of 6 years of working experience.
