Easter Seals Jobs

Remote Work: No

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

The Online Content Specialist Senior is responsible for content production in a specialized area of expertise, tasked with creating, indexing and activating Support Community Content for that area through a variety of channels, in collaboration with other key marketing functions. This is a detail-oriented role that requires involvement in executing, measuring, and optimizing to drive customer interest and demand. This position is accountable for building awareness and supporting organizational efforts through the development of compelling Support Community content and communications plans.

Responsibilities:

• To drive adoption, higher utilization and greater proficiency in the organization to increase benefit realization of the KM. Coordinate KM and related change management initiatives

• Responsible for managing all search optimization (SEO) activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks

• Educate teams about the use and benefits of knowledge management, communities of practice, effective collaboration and long-term corporate knowledge pools

• Deliver key metrics, success stories and use cases where KM has created and enhanced value for the company

• Responsible for driving the creation of internal support and client facing self-service content, manage existing content, and own the processes/tools geared towards improving the effectiveness of knowledge searches

• Lead the initiative to identify and produce support related and client-facing knowledge documentation, while making available to clients and employees in a structured, intuitive way via the Client portal and knowledge base

• Work with Subject Matter Experts within the organization to create new content and refine existing how-to, troubleshooting, and other content for client and staff to reduce case volume and duration

• Foster a strong knowledge-sharing community within the Client Support organization

• Build relationships with Product, Marketing, Account Management, and Professional Services organizations to garner new sources of knowledge assets including new product launches and development planning

• Fully engaged in selected Product Quality meetings to understanding additional internal content of known issues (CQC/SBM, SPR)

• Trainer for Internal or External on Products, Systems or Knowledge interaction.

• Updating actual real-life feedback back into Knowledge resources

• Supporting product notification updates for Firmware & Software via Customer Community Chatter Groups

Qualifications:

• Bachelor's degree

• Minimum of 5 years of experience or advanced degree and equivalent experience (or equivalent vocational qualification/experience)

• 5+ years' experience in technical support/technical writing

• Excellent verbal, written, and interpersonal skills

• Experience managing content in multiple languages is preferred

• Strong problem solving and analytical skills

• Effective communication and customer service skills

• Demonstrated project and task management skills

• Ability to work with autonomy, within a team unit

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.