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Lenovo Assistant Service Delivery Engineer in Pasig, Philippines

Assistant Service Delivery Engineer

General Information

Req #

WD00072286

Career area:

Information Technology

Country/Region:

Philippines

City:

Pasig

Date:

Tuesday, September 24, 2024

Working time:

Full-time

Additional Locations :

  • Philippines

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Job Title: L2 Oracle/ Unix Production Support Specialist

Location: Ortigas, Pasig

Job Type: Full-Time

Reports to: IT Operations Team Leaders

Job Summary:

The L2 Oracle/ Unix Production Support Specialist is responsible for providing second-level technical support for Oracle databases and Unix-based systems. The role involves monitoring, troubleshooting, and resolving production issues, performing regular system maintenance, and ensuring the stability and performance of the systems.

Key Responsibilities:

  • Incident Management:

  • Monitor Oracle databases and Unix related batch programs for any issues or performance anomalies.

  • Respond to and resolve incidents escalated from L1 support within SLA timeframes.

  • Conduct root cause analysis for recurring issues and implement permanent fixes.

  • System Maintenance:

  • Perform regular maintenance activities such as backups, patching, and updates.

  • Apply configuration changes to optimize performance and security.

  • Ensure systems are compliant with security policies and procedures.

  • Database Management:

  • Monitor database performance and optimize SQL queries and indexes.

  • Manage database storage, including tablespaces and data files.

  • Perform database recovery and restore operations as needed.

  • Application Support:

  • Support multiple Front-End applications, including debugging and modifying code as necessary (SQL Programming/Unix Scripting).

  • Collaborate with development teams to deploy new applications and updates.

  • Ensure seamless integration of applications with other systems.

  • Manage Unix-based batch programs.

  • Automate routine tasks using shell scripting or other automation tools.

  • Monitor system logs and address hardware or software issues.

  • Performance Monitoring:

  • Monitor system and application performance, identifying and addressing bottlenecks.

  • Analyze performance trends and recommend optimizations.

  • Implement and maintain monitoring tools and scripts.

  • Collaboration:

  • Work closely with L3 support, development teams, and other IT departments to resolve complex issues.

  • Participate in on-call rotation and provide support during non-business hours as required.

  • Documentation:

  • Create and maintain detailed technical documentation, including troubleshooting guides and standard operating procedures.

  • Document changes and update configuration management records.

  • Training and Mentoring:

  • Provide guidance and support to L1 support staff.

  • Conduct training sessions for team members and end-users as needed.

Qualifications:

  • Education:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

  • Experience:

  • Minimum of 3-5 years of experience in Oracle/ Unix production support or related roles.

  • Experience with Oracle databases (e.g., Oracle 8i and above) and Unix-based batch programs/scripts.

  • Technical Skills:

  • Proficiency in Oracle SQL and PL/SQL.

  • Strong knowledge of Unix shell scripting.

  • Experience with Oracle performance tuning and optimization.

  • Experience with backup and recovery tools and procedures.

  • Soft Skills:

  • Excellent problem-solving and analytical skills.

  • Strong communication and interpersonal skills.

  • Ability to work independently and as part of a team.

  • Ability to manage multiple tasks and prioritize effectively.

Preferred Qualifications:

  • Certification in Oracle Database Administration

  • Familiarity with ITIL or other IT service management frameworks.

  • Knowledge of disaster recovery and business continuity planning.

Working Conditions:

  • 24x7 Support setup.

  • Hybrid work setup with occasional requirements for evening and weekend work.

  • Participation in on-call support rotation.

#LPS

Additional Locations :

  • Philippines

  • Philippines

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