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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

The Global Finance Success organization (GFS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. GFS environment allows SAP to maximize the efficiency and effectiveness as well as quality of the Finance processes while delivering global end to end process standards.

Within GFS, Global Digital O2C is responsible for supporting all cash collections and billing related topics of SAP Digital line of business from an operational and analytical perspective. The cash collection team maintains contact for all external customers, as well as for Customer Success Partners, Strategic Trading Partner Executives, Customer Support and Enablement. Cross collaboration among different Finance organizations, Controlling and Commercial areas is a prerequisite for success.While the O2I team is responsible for supporting the processes for the administration of Cloud Subscription, Software License and Support contracts and invoices starting with the receipt of signed contracts.

Candidate must be enthusiastic to join Global Digital O2C and embrace the Continuous Learning and Agile culture. One can expect to get the chance to learn and explore different process and expertise within O2C. Must be willing to contribute to its success by embracing our culture and passionate to companys key competencies: SUCCESS, ACCOUNTABILITY, PROFESSIONALISM, INTEGRITY, TEAMWORK and TRUST.

*Please, upload your resume in English. Only resumes in English will be assessed.

What youll do

• Maintain strong customer focus.

• Handle disputes, customers queries and account reconciliation.

• Organized, flexible and able to manage volume.

• Solution oriented in handling escalations.

• Manage relationship with external & internal customers.

• Keen to detail, thorough and ensure proper documentation of updates in the system.

• Monitor relevant EHF concession and termination cases closely and drive resolution.

• Support Ad-hoc queries and contribute to projects at local, regional, and global level.

• Prepare, participate, and drive AR review calls with Management, CFO and Sales.

• Contribute to process standardization, automation and simplification.

• Gain knowledge and skills that can help you boost your career development.

• Embrace the continuous improvement, agile mindset and learn the E2E of Digital O2C.

• Participate in projects (mostly translation validation) and rotation program within O2C

What you bring

• Fluent in Japanese (with JLPT N2 and above only) and English is a must.

• Bachelor/masters degree in business, Finance, or related field

• Experience in collections, finance or customer support is an advantage.

• Experience using an ERP tool (SAP) is an advantage.

• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)

• Good problem-solving skills are required.

• Must be a well-organized and self-starter with "can do" attitude.

• Ability to work in an international environment and under work pressure.

• Willing to work onsite at Ortigas Office

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412173 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.