Easter Seals Jobs

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

Your Role

You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

Your Responsibilities

• Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements;

• Focus on improving customer satisfaction by delivering high quality services to be evidenced via our customer feedback tool;

• Ensure service excellence by leveraging a high level of forwarding and market knowledge;

• Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint;

• Document, investigate and conduct root cause analysis on any deviations using Kuehne+Nagel systems;

• Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags;

• Inclusion and transfer of customer requirements into the Kuehne+Nagel systems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about deliverables;

• Field complaint calls and provide problem resolution in alignment with stakeholders.

Your Skills and Experiences

• Graduate of any 4-year course

• With strong focus on customer + stakeholder relationships

• Experience and knowledge in Logistics/Freight Operations

• Must have good time management skills

• Must have excellent communication skills (verbal and written)

• Willing to work onsite in Pasay City (Four E-Com)

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.