Easter Seals Jobs

Description

We are on the lookout for a Customer Experience Specialist to join our team in the sustainable energy industry, based in Pasadena, California. In this role, you will be pivotal in promoting and managing an electric vehicle (EV) Car Rebate Program, with a focus on enhancing customer satisfaction and supporting sustainable energy solutions. This position offers a long term contract employment opportunity. For immediate consideration, apply today!

Responsibilities:

• Engage with potential and existing customers to promote the EV Car Rebate Program

• Provide comprehensive information and answer inquiries regarding the program's eligibility, application procedures, and benefits

• Proactively reach out to customers to inform them about the EV Car Rebate Program

• Handle customer inquiries and provide detailed responses

• Monitor customer accounts and take necessary actions based on their status

• Conduct follow-up communications to assist customers throughout the rebate application process

• Ensure the efficient processing of customer applications and maintain accurate customer records

• Utilize Spanish language skills to communicate effectively with Spanish-speaking customers

• Contribute to the successful implementation of the program's initiatives.

Requirements • Minimum of 3 years experience in a similar role or customer service position

• Proficiency in Spanish language, both verbal and written

• Experience in Spanish translation, able to effectively communicate and translate documents

• Excellent interpersonal and communication skills

• Ability to work well in a team and build strong relationships with customers

• Proven track record of handling customer complaints and resolving issues promptly and effectively

• Knowledge of customer service software, databases and CRM tools

• Ability to multi-task, prioritize, and manage time effectively

• High school degree; Bachelor’s degree in related field preferred

• Familiarity with industry’s latest trends

• Proficiency in Microsoft Office Suite and strong technical skills

• Ability to work flexible hours, including evenings and weekends if necessary.

• Strong problem-solving skills and ability to think critically

• Excellent organizational skills and attention to detail

• Experience in managing customer service team is a plus

• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times

• Ability to respond promptly to customer inquiries and requests

• Capacity to learn about products and services and describe/explain them to customers.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .