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Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com .

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

In a nutschell :

As Field Support Specialist, you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing, maintaining and repairing wayside monitoring equipment (Vision and Accoustic systems) in the rail industry.

Main Responsabilities :

1) Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

2) Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

3) Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

4) Develop good working relationships with customers and leverage these to assist in developing new and repeat business.

5) Retain ownership of the service requests and problems until they are resolved.

Working Relationships :

The position has relationships across the business as follows:

1) Service and Support, Sales, Technical Product Managers, Engineering, Production and Project Management in meeting their customer expectations

2) Ensure customer feedback and/or business opportunities are fed to TPMs and Business Development Manager for follow-up

Profile :

• Degree or relevent experience - 5Y- Field experience

• Excellent English verbal and written communication skills

• Global travel may be required to support intallation works.

• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

• Competency in the installation, setup, maintenance and troubleshooting of software, electrical and mechanical systems.

Location : Gennevilliers (Paris area)

Legal Authorization to work in UE is required

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.