Job Information
Team Adaptive Inc Customer Service Representative (CSR) in Panama City, Florida
Job Title: Customer Service Representative
Job Type: Permanent, Full-Time
Day/Hours: Mon-Friday 8:00am-5:00 pm
Rate of Pay: $13-$15 per hour DOE
Location of Work: Panama City
Job description
Weare looking for a customer-oriented service representative. A customer servicerepresentative, or CSR, will act as a liaison, provide product/servicesinformation and resolve any emerging problems that our customer accounts mightface with accuracy and efficiency. The best CSRs are genuinely excited to helpcustomers. Theyre patient, empathetic, and passionately communicative. Theylove to talk. Customer service representatives can put themselves in theircustomers shoes and advocate for them when necessary. Customer feedback ispriceless, and these CSRs can gather that for you. Problem-solving comesnaturally to customer care specialists. They are confident at troubleshootingand investigate if they dont have enough information to resolve customercomplaints. The target is to ensure excellent service standards, respondefficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
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``` - Generate sales leads - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Quickbooks experience a plus
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Team Adaptive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation".
