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Job Title: Patient Administration SpecialistJob Description

The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

Responsibilities

• Greet and welcome patients and assist them with initial questions regarding appointments, payments, schedules, etc.

• Answer multi-line phones, screen and route calls, take messages for clinic staff and physicians.

• Assure appropriate verifications and authorizations are complete before the patient sees the provider.

• Communicate with providers regarding scheduling preferences and respond to urgent patient needs.

• Provide doctor-patient support using reference documents and tools.

• Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.

• Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.

• Meet/exceed organizational and department service standards.

• Answer non-clinical CRMs, escalating where appropriate.

• Answer non-clinical patient messages, escalating where appropriate.

• Manage and distribute faxes, mail, and file clinic-specific documentation.

Essential Skills

• Knowledge of medical terminology.

• Knowledge of computer systems and software used in the functional area.

• Ability to speak and write effectively at a level appropriate for the job.

• Ability to provide customer service, solve problems, and manage multiple priorities.

• Knowledge of Windows-based office software, computers, and operating systems.

• Ability to adjust communications to fit the needs and level of understanding of the receiver.

• Ability to exercise calmness in stressful situations.

Additional Skills & Qualifications

• High School Diploma/GED.

Why Work Here

We offer a supportive and collaborative work environment where your contribution is valued. Our team is committed to providing exceptional patient care and fostering a positive work-life balance for all employees.

Work Environment

This role is onsite, with working hours from Monday to Friday, 8 AM to 5 PM.

Job Type & Location

This is a Contract position based out of Stanford, CA.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.