Easter Seals Jobs

Date Posted:

2024-07-11

Country:

United States of America

Location:

OT553: Otis NHQ - Oakbrook Center 11760 US Highway 1 Suite W600, Palm Beach Gardens, FL, 33408 USA

Role Overview :

We are seeking individuals with excellent customer resolution skills to be a part of our Otis North America Collections team as an Accounts Receivable Specialist. This role will report into a collection supervisor. This position is ideal for an individual that thrives in a collaborative, customer-focused environment and is ready to be a trail blazer.

The Accounts Receivable Specialist will work with collectors, sales reps, customers and other roles to resolve invoice disputes. They will coordinate with billing, cash application, sales and operations with the goal of dispute reduction and participate in the order to cash improvement processes. The candidate for this position is a customer centric individual with a strong ability to drive change and results.

On a typical day you will:

• Responsible for resolving disputes that are assigned to collectors and prior to reassigning to sales rep or Branch.

• Lead effort to resolve/close out aging disputes by working with cross functional team of resolvers •

• Work with customer to resolve dispute including negotiation of invoice for payment.

• Work with order to cash team to provide recommended process improvements • Monitor and assist resolvers

• Manage internal and external issues where they occur • Reduce dispute resolution timeframes Lead an initial effort to resolve/close out aging disputes by working with cross functional team of resolvers

What You Will Need to be Successful :

• Minimum of three-years of collections experience with a proven track record of resolving customer disputes

• Excellent communication skills required and polished presenter Excellent computer skills including Microsoft Word, Excel, PowerPoint or similar experience, a must

• Experience with JD Edwards a plus • Capable of working in a fast-paced environment

• Experience working in a cross functional collaborative role • Self-starter with strong prioritization skills

• Analytical, problem solver and well-organized Takes full ownership of responsibilities and identifies areas for improvement, enhancement, and efficiencies

• Awareness and commitment to deadlines

• Strong verbal and written communication skills including ability to present monthly results or ad-hoc project findings to all levels of management

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.