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Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as an On-site Support Senior Technician, and you’ll do the same.

About the Role

This role provides on-site technical support to our Head Office in London, Paddington, supporting a range of hardware and software applications. A critical aspect of this position involves providing high-level support to senior management and board members, requiring professionalism, commitment, and proactivity. This support may require availability outside of standard working hours. The technician will also manage small projects and work as part of a larger international team for complex tasks.

Key Responsibilities

• Take full ownership of the Paddington Office IT Support needs

• Build, configure, and manage devices for new employees and executives

• Support AV meetings, support mobile and tablet devices, and troubleshooting for senior management and board members

• Participate in small project works and major incident resolutions

• Document resolutions, create training materials, and knowledge articles

• Provide executive support and training for end-users and other technicians, particularly board members, requiring professionalism and flexibility

About You

• Strong technical problem-solving skills

• Ability to work independently and within a team

• Effective communication and interpersonal skills

• Proven experience in providing high-level support to executives or senior management, with an emphasis on professionalism, flexibility, and discretion

• At least 5 years of experience in a similar position, ideally providing support to board members or senior executives

• Proactive attitude and availability for off-hours work when required

• Experience working with AV kit, preferably Teams Room Devices

• Being able to support mobile devices and tablets

• Experience in IT support and system administration

• Strong documentation and training skills

• Knowledge of network device configuration and troubleshooting

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.

#LI-ND1

#LI-Onsite

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!