Easter Seals Jobs

Deposit Operations Balancing Manager

• Job ID: 14355

• Functional Area: Retail Operations Support/Deposit Operations

• Position Type: Full-Time Regular

• Experience Required: 3 - 5 Years

• Location: Ozark, AR Ops Center

• Department: DepOps Balancing

• Education Required: High School Diploma or Equivalent

• Relocation Provided:

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Position Description:

Job Purpose and Scope:

Responsible for providing guidance and oversight to the Balancing Analyst staff and ensuring that day-to-day operations are handled according to established policy and procedure.

Essential Job Functions:

• Responsible for managing and coaching staff, and providing guidance as it relates to; performance, promotion and salary recommendation, corrective action, hiring and termination, scheduling, and delegation of workload.

• Maintain and ensures accuracy of internal departmental procedures.

• Responsible for monitoring and reporting quality assurance analysis of Balancing group activities as it relates to; bounce proof, charge off payments, and transfers according to compliance measurements.

• Develop and implement process improvements to create efficiencies within daily procedures.

• Develop and cultivate effective work relationships amongst team to motivate, coach, and retain staff.

• Mentor staff to utilize effective customer service communication standards and processes according to policy and procedure.

• Administer and coach staff in handling general customer complaints.

• Resolve complex and/or sensitive customer complaints.

• Manage and troubleshoot technical and/or procedural issues and provide guidance to team members to ensure compliance with Balancing group responsibilities.

• Perform testing of new software, processes, and system upgrades as necessary.

• Collaborate with Balancing upper management to implement efficiencies for the Balancing teams’ processes.

• Responsible for producing and processing management reports.

• Regularly exercises judgment in the performance of essential job functions.

• Maintain good punctuality and attendance to work.

• Follow Bank policy, procedures, and guidelines.

• Perform other duties as assigned.

Knowledge, Skills & Abilities:

• Knowledge of core banking software.

• Ability to communicate effectively both verbally and in writing.

• Ability to demonstrate effective customer service skills.

• Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.

• Ability to work independently without close supervision.

• Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.

• Ability to develop and motivate staff to achieve team goals.

• Ability to independently develop, interpret, and provide staff guidance on bank policies and procedures.

• Ability to work extended hours, as needed, to accomplish work objectives.

• Ability to travel occasionally for business when required.

• Ability to maintain confidentiality.

• Ability to effectively partner with vendors to contribute to positive vendor relationships.

• Ability to identify, research, and resolve issues relating to account activity.

• Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #HP

Position Requirements:

Basic Qualifications:

• High school diploma or equivalent required.

• Minimum of three (3) years’ experience in retail banking or retail banking support environment required.

• Minimum of (3) years' experience with reconciliation processes including resolution; preferred.

• Minimum of one (1) year of supervisory experience required.

• Minimum of two (2) years’ experience working with core banking software (e.g., Fiserv Premier) and the applicable interfaces to a core banking software platform required.

• Minimum of two (2) years of work experience with Microsoft Excel and Word required.

  Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.