Job Information
Schneider Electric USA Inc Process Training & Quality Manager in Oxford, Ohio
Summary Schneider Electric has an opportunity for a Quality Manager in our Oxford, OH location. The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across the plant. What will you do?
- Manage Quality and the Customer Experience in the manufacturing of residential circuit breakers.
- Manage the performance and competence of a team of quality engineers.
- Be the Voice of the Customer
- Represent the voice of customer and drive the customer centricity within the entity
- Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.)
- Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans
- Quality Excellence
- Run Customer Service and Quality related processes (Issue to Prevention)
- Drive Quality Excellence in manufacturing (from Suppliers to Customers: stamping, molding, automated assembly, receiving, packing, returns, etc.)
- Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
- Quality System
- Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity
- Advocate to drive and implement the Global directives and policies
- Manage the Quality Management System (ISO) of the entity
- Network continuously with CS&Q teams to ensure their entity's needs are understood and considered
- Identify & capitalize on best practices in quality
- Ensure the right level of competency for the CS&Q team
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``` - Bachelor's degree Mechanical, Industrial, Electrical or related engineering is required. - 5 years work experience in Quality, Supply Chain, manufacturing, customer satisfaction. - 3-5 years supervisory/managerial experience - Knowledge of brands & general Schneider products quality requirements. - Lean Master/Master Black Belt - Green Belt or Black Belt certified - Six sigma certification or PM preferred - Expert level in Quality Management Systems ISO9001, ISO90002, ISO14001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit. ) - Familiar with applicable statutory and regulatory requirements (ANSI, NEMA, IEC) - Previous experience in leading internal audits - Working knowledge of Lean Manufacturing concepts; Lean 6 Sigma, Poke a Yoke, 8D, Process Control, DoE, PFMEA, DFMEA, DMAIC methodology, etc.) - Digital Citizen. Promotes the use of Digital platforms. - Continues Improvement approach/ SPS Knowledge - SAP Knowledge - Communication skills. - Respond and drive rapid resolution to emergency customer service & delivery issues.
Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
